Lead Customer Service Rep

Adecco; Suffolk (VA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Short-term Disability

401K

Commuter Benefits

Paid Leave

Job summary

A Lead Customer Service Representative - Dispatch Operations role at Adecco in Suffolk, VA requires coordinating a team of customer service reps, overseeing daily dispatch activities, and maintaining high service levels. You will monitor routing and delivery operations, resolve escalations, and drive performance metrics in a fast-paced setting.

The position offers in-person work with a schedule that supports weekday operations, and benefits include medical, dental, vision, life insurance, and a

Qualifications

• 4+ years of customer service experience.
• 1+ year of team lead or supervisory experience.
• 1+ year of dispatch experience (routing, route monitoring, delivery coordination).
• Strong organizational and time management skills.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Open availability to meet business needs.

Responsibilities

• Lead and support a team of customer service representatives
• Monitor routing and delivery operations
• Handle escalated customer concerns
• Track team performance and operational metrics
• Troubleshoot issues and improve efficiency
• Coordinate with delivery teams to ensure excellent service

Skills

Customer service

Team leadership

Dispatch operations

Organization

MS Office

Availability

Job description

Lead Customer Service Representative - Dispatch Operations

Location: Suffolk, VA
Schedule: 11:00 AM - 8:00 PM EST, Monday-Saturday (one weekday off)
Interview Type: In‑Person
Potential for Permanent Hire

We are hiring a Lead Customer Service Representative with dispatch experience to support daily operations and lead a customer service team in a fast‑paced environment.

Key Responsibilities:

• Lead and support a team of customer service representatives
• Monitor routing and delivery operations
• Handle escalated customer concerns
• Track team performance and operational metrics
• Troubleshoot issues and improve efficiency
• Coordinate with delivery teams to ensure excellent service

Requirements:

• 4+ years of customer service experience
• 1+ year of team lead or supervisory experience
• 1+ year of dispatch experience (routing, route monitoring, delivery coordination)
• Strong organizational and time management skills
• Proficiency with Microsoft Word, Excel, and Outlook
• Open availability to meet business needs

Preferred:

• Call center experience
• Strong problem‑solving and multitasking abilities
• Ability to work well under pressure

Pay Details: $20.00 to $21.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short‑term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.