Dispatch & Operations Coordinator - HVAC/Plumbing

One Hour Heating & Air Conditioning; San Diego (CA); On-site; USD 56,000 - 73,000; Full time

Benefits offered by this job

On-Site Gym

100% PAID HEALTH INSURANCE

401(k) matching

Competitive salary

Employee discounts

Opportunity for advancement

Vision insurance

Wellness resources

Bonus based on performance

Paid time off

Training & development

Job summary

One Hour Heating & Air Conditioning in San Diego seeks a highly organized dispatch coordinator to help run HVAC and plumbing operations. This role focuses on the daily dispatch board, coordinating installs and repairs, tracking callbacks, and keeping technicians moving efficiently.

You will work closely with the Operations Manager, Install Manager, technicians, CSRs, and leadership to ensure no job falls through the cracks and to optimize daily schedules.

Qualifications

• Experience in dispatching, scheduling or coordinating service work.
• Strong organizational skills and ability to manage multiple priorities.
• Comfort with outbound calls and texts and communicating updates to customers.

Responsibilities

• Manage and monitor the daily ServiceTitan dispatch board.
• Coordinate service calls, repairs, installs, warranty work, and callbacks.
• Schedule sold repairs and track incomplete jobs through completion.
• Adjust technician schedules throughout the day as priorities change.
• Help assign the right technician based on skill, location, urgency, and availability.
• Communicate delays, schedule changes, and updates to customers.
• Coordinate follow-up visits when parts or additional work are needed.
• Review open jobs and ensure each item has a next step.
• Fill schedule gaps and recover canceled or unscheduled appointments.
• Maintain accurate notes, statuses, and follow-up tasks in ServiceTitan.

Skills

Dispatching

Scheduling

Service coordination

CRM experience

ServiceTitan experience

Tools

ServiceTitan

Job description

Responsive recruiter

Benefits

• On-Site Gym
• 100% PAID HEALTH INSURANCE
• 401(k) matching
• Competitive salary
• Employee discounts
• Opportunity for advancement
• Vision insurance
• Wellness resources
• Bonus based on performance
• Paid time off
• Training & development

We are looking for a highly organized, proactive professional to help coordinate our HVAC and plumbing operations and make sure nothing falls through the cracks.

Our company serves thousands of homeowners across San Diego through One Hour Heating & Air Conditioning and Benjamin Franklin Plumbing.

This role will help manage the daily dispatch board, coordinate installs and repairs, track callbacks and outstanding work, communicate with customers, and keep technicians moving efficiently.

What You’ll Do

• Manage and monitor the daily ServiceTitan dispatch board
• Coordinate service calls, repairs, installs, warranty work, and callbacks
• Schedule sold repairs and track incomplete jobs through completion
• Adjust technician schedules throughout the day as priorities change
• Help assign the right technician based on skill, location, urgency, and availability
• Communicate delays, schedule changes, and updates to customers
• Coordinate follow-up visits when parts or additional work are needed
• Review open jobs and make sure every outstanding item has a clear next step
• Help fill schedule gaps and recover canceled or unscheduled appointmentsAssist with outbound estimate and repair follow-up when needed
• Maintain accurate notes, statuses, and follow-up tasks in ServiceTitan

What This Role Is About

We need someone who sees an unscheduled repair, overdue callback, delayed technician, incomplete install, or open spot on tomorrow's schedule and takes ownership of getting it handled.

You will work closely with our Operations Manager, Install Manager, technicians, CSRs, and leadership team.

You’ll Be a Great Fit If You

• Have HVAC, plumbing, or home-service office experience
• Have dispatching, scheduling, or service coordination experience
• Are highly organized and comfortable managing multiple priorities
• Take ownership without needing constant direction
• Stay calm and make decisions in a fast-paced environment
• Communicate confidently with technicians and customers
• Have strong follow-through and attention to detail
• Are comfortable making outbound calls and texts
• Have CRM experience; ServiceTitan experience is a strong plus

Compensation: $27.00 - $35.00 per hour

Join the One Hour Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It's true, our employees come first! How do we prove it? First things first.

• Pay- We believe the best performers deserve the best pay. That's why we want to pay YOU the best competitive rate.
• Flexibility- We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
• Career Path- We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.