Client Care Representative

One Hour Heating & Air Conditioning; Aubrey (TX); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Dental insurance

Health insurance

Vision insurance

Job summary

One Hour Heating & Air Conditioning in Aubrey, TX is hiring for a CSR/Dispatcher role. The position handles incoming calls, dispatches service and maintenance requests, and ensures on-time arrivals with technicians.

We offer a competitive hourly pay range and benefits. Strong communication, computer skills, and a customer-service mindset are valued as you help deliver exceptional service to our clients.

Qualifications

• High school diploma or equivalent required.
• Service Titan experience is a plus.
• Above-average verbal and telephone communication skills are essential.
• Must have good computer software skills.
• Prior customer service experience preferred.

Responsibilities

• Answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls.
• Maintains courteous, pleasant demeanor on calls and with clients.
• Ensures that each telephone call is answered before the third ring using the approved greeting and script.
• Schedules all incoming calls into our CRM and coordinates with the technicians for on-time arrivals.
• Notifies clients ahead of time if the Technician is not going to arrive within the scheduled time window.
• Makes outbound calls to club membership clients to ensure that they are satisfied with any repairs.

Skills

Verbal communication

Phone etiquette

Customer service

Computer skills

Education

High school diploma or equivalent

Tools

Service Titan

Job description

Replies within 24 hours

Benefits

• Competitive salary
• Dental insurance
• Health insurance
• Vision insurance

Join Our Team of HVAC Service Pros Today!

Do you value professionalism and punctuality? Do you want to work with the best pros in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. Opportunities for professional technicians and customer service professionals are now available across the country.

Job Summary

This position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls.

Job Duties

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
• Good communication with the client is essential! Has a courteous and pleasant demeanor whether on a phone call or not.
• Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
• Schedules all incoming calls into our CRM software (CRM) and coordinates with the technicians for on time arrivals.
• Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window
• Makes outbound calls to club membership clients to ensure that they are satisfied with any repairs

Minimum Requirements

• High school diploma or equivalent required
• Service Titan experience is a plus.
• Above-average verbal and telephone communication skills are essential
• Must have good computer software skills
• Prior customer service experience preferred

Compensation: $17.00 - $25.00 per hour

Join the One Hour Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.

• Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
• Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
• Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.