Dispatch & Operations Coordinator

Downtown Atlanta Inc.; Atlanta (GA); On-site; USD 59,000 - 64,000; Full time

Benefits offered by this job

Health and dental insurance

PTO

Mass transit benefit

401(k)

Short-term disability

Job summary

Downtown Atlanta, Inc. is seeking a Program Coordinator to support ADID’s Public Space Operations teams with advanced administrative, technical, and operational coordination.

This role provides critical support across dispatch, technology systems, data management, and operational planning, exercising independent judgment and managing multiple priorities while serving as a trusted resource for both frontline staff and leadership.

Qualifications

• Associate or bachelor’s degree strongly preferred.
• 3–5 years of experience in operations support, dispatch, or related roles.
• Ability to work independently, manage competing priorities, and exercise sound judgment.
• Strong attention to detail with data accuracy and quality.
• Excellent verbal and written English communication.

Responsibilities

• Oversee the strategic, administrative, and day-to-day operational functioning of ADID Dispatch, ensuring responsiveness and alignment with priorities.
• Provide oversight of dispatch systems and call operations, ensuring documentation, routing, escalation, and follow-up.
• Maintain quality control of dispatch logs, reports, and workflows, identifying gaps and opportunities for improvement.
• Support development and adherence to Dispatch protocols and SOPs in coordination with Operations leadership.
• Serve as main contact for dispatch-related issues and coordinate resolutions.
• Facilitate internal communication between dispatch staff, operations, and leadership for situational awareness.
• Coordinate external communication with community stakeholders to support objectives.
• Assist with onboarding and training for staff on system use and workflows.
• Provide troubleshooting and data-entry guidance; monitor data quality.
• Assist with meetings, events, trainings, and forums for Operations teams; manage logistics and materials.
• Prepare agendas, track action items, and support follow-through on priorities.
• Develop and maintain operational documentation and templates.
• Manage operational data tracking and assist with reports and dashboards.
• Identify data workflow gaps and suggest improvements.
• Support special projects and continuous improvement initiatives.

Skills

English proficiency

Time management

Independent judgment

Analytical skills

Education

Associate or Bachelor’s degree

Job description

Downtown Atlanta, Inc. is seeking a Program Coordinator to support ADID’s Public Space Operations teams with advanced administrative, technical, and operational coordination.

This role provides critical support across dispatch, technology systems, data management, and operational planning, exercising independent judgment and managing multiple priorities while serving as a trusted resource for both frontline staff and leadership.