Dispatch Specialist

Dot Transportation, Inc. (DTI); Mount Sterling (IL); On-site; USD 23,143 - 34,715; Full time

Benefits offered by this job

Competitive compensation package

Extensive benefits including medical and dental

401k and profit-sharing options

Job summary

A leading transportation firm is seeking a Dispatch Specialist to support their Transportation Department. The role involves providing excellent customer service, scheduling appointments, and communicating with drivers. Candidates should have a high school diploma or equivalent with strong mathematical skills and proficiency in Microsoft Office. This full-time role offers competitive compensation and a family-oriented work culture.

Qualifications

• High school diploma, General Equivalency Degree, or relevant work experience required.
• Good mathematical and reading skills essential.
• Strong computer skills required.

Responsibilities

• Provide excellent customer service to internal and external customers.
• Schedule appointments with customers via phone, email, or web.
• Communicate with drivers on schedules and work assignments.
• Manage a diverse and hectic workload across multiple departments.
• Identify and eliminate waste using lean thinking.

Skills

Excellent mathematical skills

Strong reading skills

Knowledge of Microsoft Office

Ability to multi-task in a fast-paced environment

Exceptional customer service skills

Education

High school diploma or General Equivalency Degree

Job description

Dot Transportation, Inc. (DTI) provided pay range

Dot Transportation, Inc. (DTI) provided pay range

This range is provided by Dot Transportation, Inc. (DTI). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.80/hr - $25.20/hr

Department: Dot Transportation, Inc. (DTI)

Reports To: Assistant Transportation Manager

As a Dispatch Specialist, you will provide support to the Transportation Department in coordination with customer, suppliers, drivers, and other Dot/DTI employees.

WHAT YOU’LL DO

• Provide excellent customer service to both internal and external customers
• Schedule appointments with customers via phone, email, or web-based formats
• Communicate with drivers on schedules and work assignments
• Work with multiple departments and manage a diverse and hectic workload
• Apply lean thinking and tools to identify and eliminate waste in all areas of the position

YOU MUST HAVE

• High school diploma, General Equivalency Degree, or relevant work experience
• Excellent mathematical and reading skills
• Computer skills, including knowledge of Microsoft Office programs
• Ability to multi-task and work in a fast-paced environment

YOU MAY ALSO HAVE

• Administrative/Clerical experience preferred
• Effective professional verbal written communication skills
• Experience working in both team and independent settings
• Exceptional customer service skills and a strong attention to detail

ROLE SPECIFICS

• Schedule: Monday - Friday 8AM-5PM
• Work Environment: Some exposure to garage / shop environment

WHO WE ARE

Dot Foods, a pioneer in the food industry supply chain, created Dot Transportation, Inc. (DTI) in 1994 to transport product. Our fleet has since grown to over 1,800 trucks, all maintained by our own team of trained mechanics. As we’ve grown, we haven’t lost sight of caring for our best-in-class drivers. We’ve had zero layoffs in our company’s history and continue to make our benefits more competitive.

WHAT DOT CAN OFFER YOU

As a family-owned and -operated company since 1960, Dot Foods has created a strong family culture. We make everyone feel included and respected. In addition to an inclusive working environment, we will provide you with:

• Competitive compensation package, including bonuses for successful performance
• Extensive benefits including medical, dental, 401k, and profit-sharing

Safety

This position assumes responsibility for the workplace safety of self and co-workers, and for the safety conditions of the work locations, exercise and promotes safe behaviors and show unyielding support of programs, rules and policies regarding safety.

EOE/AA Employer

Dot believes all persons are entitled to equal employment opportunities. Dot will not discriminate against its employees or applicants for employment because of sex, race, color, religion, national origin, age, sexual orientation, disability, veteran status or other basic classes protected by applicable federal or state law provided they are qualified for employment or for existing positions.

Seniority level

Entry level

Employment type

Full-time

Job function

Supply Chain and Distribution

Industries

Transportation, Logistics, Supply Chain and Storage, Warehousing and Storage, and Food and Beverage Services