Dispatch & Logistics Coordinator — Customer-First

Interstate Batteries; Harrisburg (Dauphin County); On-site; USD 42,000 - 56,000; Full time

Job summary

Interstate Batteries is seeking a Dispatcher to professionally handle inbound calls and coordinate hot-shot drivers while supporting warehouse and office tasks. The role emphasizes accurate invoicing, customer satisfaction, and assisting high-volume customers with battery needs.

The position requires strong communication, familiarity with the local geography, and teamwork. Prior dispatch or telephone experience is preferred; the environment includes office work with occasional warehouse duties.

Qualifications

• Proficient in Microsoft Office products, including Outlook and Excel.
• Good knowledge of the geographical area
• Strong communication and customer service skills
• Ability to multi-task
• Previous experience in telephone and dispatch operations preferred
• Must work effectively in a team environment

Responsibilities

• Handle all incoming phone calls in a professional manner
• Manage hot-shot drivers in a manner that will deliver the best and most efficient hot-shot service possible
• Wait on and assist all walk-in customers by providing each customer with courteous service and information to satisfy their battery need(s)
• Handle and balance invoices generated
• Follow-up with largest customers weekly to ensure customer satisfaction and battery supply is adequate
• Assist with warehouse and office duties as needed
• Other duties as assigned

Skills

Microsoft Office

Outlook

Excel

Communication

Customer service

Teamwork

Job description

Interstate Batteries is seeking a Dispatcher to professionally handle inbound calls and coordinate hot-shot drivers while supporting warehouse and office tasks. The role emphasizes accurate invoicing, customer satisfaction, and assisting high-volume customers with battery needs.

The position requires strong communication, familiarity with the local geography, and teamwork. Prior dispatch or telephone experience is preferred; the environment includes office work with occasional warehouse duties.