Dispatcher

Interstate All Battery Center; Harrisburg (Dauphin County); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Career development

Competitive pay

Job summary

Interstate Batteries in Harrisburg, PA is seeking a Dispatcher to handle incoming calls, dispatch hot-shot requests, and support warehouse and office duties to meet dealer needs efficiently.

The ideal candidate is proficient with Microsoft Office, has good regional knowledge, strong communication and multi-tasking skills, and thrives in a team environment.

Qualifications

• Proficient in Microsoft Office, including Outlook and Excel.
• Good knowledge of the geographic area.
• Strong communication and customer service skills.

Responsibilities

• Handle all incoming phone calls in a professional manner.
• Dispatch hot-shot drivers to ensure efficient service.
• Assist walk-in customers with battery needs and inquiries.
• Balance and process invoices generated.
• Follow up with largest customers weekly to ensure battery supply is adequate.
• Assist with warehouse and office duties as needed.
• Other duties as assigned.

Skills

Microsoft Office

Job description

Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch. Be your best self. At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life.Join us!

Purpose of Job

The Dispatcher handles all incoming phone calls and dispatches hot‑shot requests in a timely and orderly fashion in order to best meet the needs of our dealers in the most efficient manner possible, while also assisting in warehouse and office duties as needed.

Job Components

• Handle all incoming phone calls in a professional manner
• Manage hot‑shot drivers to deliver the best and most efficient service possible
• Wait on and assist all walk‑in customers by providing courteous service and information to satisfy their battery needs
• Handle and balance invoices generated
• Follow‑up with largest customers weekly to ensure customer satisfaction and battery supply is adequate
• Assist with warehouse and office duties as needed
• Other duties as assigned

Qualifications

• Proficient in Microsoft Office products, including Outlook and Excel
• Good knowledge of the geographical area
• Strong communication and customer service skills
• Ability to multi‑task
• Previous experience in telephone and dispatch operations preferred
• Must work effectively in a team environment

Scope Data

• Works under general supervision
• Accountable for individual accuracy
• Shared responsibility for outgoing inventory
• Operate with integrity and demonstrate a positive attitude

Work Environment

• Office environment but also exposed to battery warehouse conditions such as moving equipment, mechanical parts, fumes or airborne particles and toxic or caustic chemicals
• Specific vision abilities include close vision, depth perception and ability to adjust focus
• Regularly required to stand, walk, hear, talk, and use hands to grasp and handle objects
• Ability to sustain extended periods of sitting, occasional standing and walking throughout the day
• Prolonged use of personal computer and telephone
• Use of Personal Protective Equipment (PPE) may be required
• Be able to regularly lift and/or move up to 50 lbs without assistance and occasionally lift up to 75 lbs

Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

Equal Employment Opportunity Statement

Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Interstate Batteries expressly prohibits unlawful discrimination on the basis of age, race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, medical condition, genetic information, national origin, ancestry, disability (mental and physical), marital status, military status, veteran status, citizenship or any other characteristic protected under applicable local, state or federal law.

Benefits

• Your Health: Comprehensive healthcare benefits, company‑supported wellness program, onsite fitness center
• Your Career: Wide range of professional development opportunities, training, resources and tools
• Your Money: Competitive pay and bonus structure, saving and investment options that help you reach your financial goals and plan for your future (benefits vary by office)