Dispatcher

Interstate Batteries; Hummelstown (Dauphin County); On-site; USD 42,000 - 56,000; Full time

Job summary

Interstate Batteries seeks a Dispatcher to handle incoming calls and coordinate hot-shot drivers, ensuring efficient service for dealers and customers. The role includes invoicing, customer follow-ups, and support for warehouse operations.

The candidate should have strong communication skills, multitasking ability, and prior dispatch or telephone experience. This on-site position offers opportunities to contribute to a busy warehouse environment while delivering excellent customer service.

Qualifications

• Proficient in Microsoft Office products, including Outlook and Excel.
• Knowledge of the local geographic area.
• Strong communication and customer service skills.
• Ability to multitask effectively.
• Previous experience in telephone and dispatch operations preferred.
• Must work well in a team environment.

Responsibilities

• Handle all incoming phone calls in a professional manner.
• Manage hot-shot drivers to deliver efficient service.
• Assist walk-in customers with courteous service and battery info.
• Handle and balance invoices.
• Follow up with largest customers weekly for satisfaction and supply.
• Assist with warehouse and office duties as needed.
• Other duties as assigned.

Skills

MS Office

Outlook

Excel

Geography knowledge

Communication

Customer service

Multitasking

Dispatch experience

Teamwork

Job description

Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch.

At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us!

Purpose Of Job

The Dispatcher handles all incoming phone calls and dispatches hot-shot requests in a timely and orderly fashion in order to best meet the needs of our dealers in the most efficient manner possible, while also assisting in warehouse and office duties as needed.

Job Components

• Handle all incoming phone calls in a professional manner
• Manage hot-shot drivers in a manner that will deliver the best and most efficient hot-shot service possible.
• Wait on and assist all walk-in customers by providing each customer with courteous service and information to satisfy their battery need(s).
• Handle and balance invoices generated.
• Follow-up with largest customers weekly to ensure customer satisfaction and battery supply is adequate.
• Assist with warehouse and office duties as needed.
• Other duties as assigned.

Qualifications

• Proficient in Microsoft Office products, including Outlook and Excel.
• Good knowledge of the geographical area.
• Strong communication and customer service skills.
• Ability to multi-task.
• Previous experience in telephone and dispatch operations preferred.
• Must work effectively in a team environment.

Scope Data

• Works under general supervision.
• Accountable for individual accuracy.
• Shared responsibility for outgoing inventory.
• Operate with integrity and demonstrate a positive attitude.

Work Environment

• Office environment but also exposed to battery warehouse conditions such as moving equipment, mechanical parts, fumes, airborne particles and toxic or caustic chemicals.
• Specific vision abilities include close vision, depth perception and ability to adjust focus.
• Regularly required to stand, walk, hear, talk, and use hands to grasp and handle objects.
• Ability to sustain extended periods of sitting, occasional standing and walking throughout the day.
• Prolonged use of personal computer and telephone.
• Use of Personal Protective Equipment (PPE) may be required.
• Be able to regularly lift and/or move up to 50 lbs, without assistance and occasionally lifting up to 75 lbs.

Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Interstate Batteries expressly prohibits unlawful discrimination on the basis of age, race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, medical condition, genetic information, national origin, ancestry, disability (mental and physical), marital status, military status, veteran status, citizenship or any other characteristic protected under applicable local, state or federal law.