Dispatch Coordinator: Fast, Customer-First Battery Support

Interstate Batteries; Hummelstown (Dauphin County); On-site; USD 42,000 - 56,000; Full time

Job summary

Interstate Batteries seeks a Dispatcher to handle incoming calls and coordinate hot-shot drivers, ensuring efficient service for dealers and customers. The role includes invoicing, customer follow-ups, and support for warehouse operations.

The candidate should have strong communication skills, multitasking ability, and prior dispatch or telephone experience. This on-site position offers opportunities to contribute to a busy warehouse environment while delivering excellent customer service.

Qualifications

• Proficient in Microsoft Office products, including Outlook and Excel.
• Knowledge of the local geographic area.
• Strong communication and customer service skills.
• Ability to multitask effectively.
• Previous experience in telephone and dispatch operations preferred.
• Must work well in a team environment.

Responsibilities

• Handle all incoming phone calls in a professional manner.
• Manage hot-shot drivers to deliver efficient service.
• Assist walk-in customers with courteous service and battery info.
• Handle and balance invoices.
• Follow up with largest customers weekly for satisfaction and supply.
• Assist with warehouse and office duties as needed.
• Other duties as assigned.

Skills

MS Office

Outlook

Excel

Geography knowledge

Communication

Customer service

Multitasking

Dispatch experience

Teamwork

Job description

Interstate Batteries seeks a Dispatcher to handle incoming calls and coordinate hot-shot drivers, ensuring efficient service for dealers and customers. The role includes invoicing, customer follow-ups, and support for warehouse operations.

The candidate should have strong communication skills, multitasking ability, and prior dispatch or telephone experience. This on-site position offers opportunities to contribute to a busy warehouse environment while delivering excellent customer service.