Dispatch Lead: On-Time Deliveries & Driver Coordination

Ruan Transportation Management Systems; Grand Rapids (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Ruan Transportation Management Systems is seeking a Dispatch Coordinator to manage the timely pickup and delivery of customer orders within a designated area. The role requires directing drivers, scheduling workloads, and maintaining close communication with customers to ensure service levels are met and DOT regulations are followed.

The candidate will monitor driver performance, update dispatch data in real time, and handle daily issues with a focus on safety and efficiency.

Qualifications

• Coordinating daily dispatch operations and driver workload.
• Ensuring DOT regulations and company rules are followed.

Responsibilities

• Coordinate timely pickup and delivery of customer orders within the assigned area.
• Direct and schedule drivers' work and notify them of assignments for on-time movement of goods.
• Monitor driver activities and performance; resolve daily service and scheduling issues.
• Monitor hours of service to prevent DOT violations.
• Communicate with customers about issues impacting service or performance.
• Prepare and process paperwork, update dispatch information in real time.
• Promote safety in all dispatch activities.

Skills

Dispatch coordination

Driver scheduling

Safety compliance

Data entry

Tools

Dispatch software

Job description

Ruan Transportation Management Systems is seeking a Dispatch Coordinator to manage the timely pickup and delivery of customer orders within a designated area. The role requires directing drivers, scheduling workloads, and maintaining close communication with customers to ensure service levels are met and DOT regulations are followed.

The candidate will monitor driver performance, update dispatch data in real time, and handle daily issues with a focus on safety and efficiency.