Real-Time Dispatch Lead: Optimize Routes & Drivers

Ruan Transportation Management Systems; Lafayette (IN); On-site; USD 40,000 - 60,000; Full time

Job summary

Ruan Transportation Management Systems is seeking a Dispatch Coordinator to coordinate timely pickup and delivery of customer orders within the Lafayette area. You will assign workload to drivers, monitor movements and resolve scheduling issues, using the dispatch system to capture real-time data.

The role emphasizes direct driver supervision, adherence to DOT regulations, and proactive communication with customers to maintain service levels and safety in operations.

Responsibilities

• Coordinate the timely pickup and delivery of customer orders within assigned area while maintaining customer expectations.
• Direct and schedule drivers' work; notify drivers of assignments to ensure on-time movement of goods.
• Identify and resolve daily service and scheduling issues; inform management as appropriate.
• Monitor drivers' hours of service to prevent DOT violations.
• Communicate with customers regularly regarding issues affecting service and performance.
• Prepare and process data and paperwork including driver activities, trip documents, and fuel tickets in dispatch systems.
• Monitor and promote safety in all areas of dispatch.

Job description

Ruan Transportation Management Systems is seeking a Dispatch Coordinator to coordinate timely pickup and delivery of customer orders within the Lafayette area. You will assign workload to drivers, monitor movements and resolve scheduling issues, using the dispatch system to capture real-time data.

The role emphasizes direct driver supervision, adherence to DOT regulations, and proactive communication with customers to maintain service levels and safety in operations.