Dispatch Lead: In-Home Sales Scheduling & Coverage

Renuity; Vancouver (WA); On-site; USD 30,000 - 39,000; Full time

Job summary

Renuity in Vancouver, WA is seeking a Call Center Lead (Dispatch) to manage the in-home appointment schedule across West markets. You will ensure coverage of sales reps, route efficiently, and serve as the primary contact for customers and internal teams when appointments change.

The role requires 2+ years in dispatch or scheduling, strong organization, and excellent communication. You will work with LeadPerfection, Five9, RingCentral, and Microsoft Office in a fast-paced environment.

Qualifications

• 2+ years of dispatch, scheduling, or appointment coordination experience.
• Tech savvy with navigation of relevant software.
• Strong organization and multitasking abilities.
• Good judgment and critical thinking.
• Excellent communication skills.
• High school diploma or GED.

Responsibilities

• Manage the in-home sales appointment schedule across West markets.
• Ensure adequate sales rep coverage and route efficiently.
• Communicate with customers and internal teams about schedule changes.
• Reroute and reassign leads to ensure two appointments per rep daily.
• Pull reports to identify schedule changes and staffing adjustments.
• Fill all appointment slots with coordination across teams.
• Assist Verification as needed; provide dispatch training.

Skills

Organizational skills

Multitasking

Effective communication

Tech savvy

Education

High school diploma or GED

Tools

Microsoft Office

LeadPerfection

Five9

RingCentral

Job description

Renuity in Vancouver, WA is seeking a Call Center Lead (Dispatch) to manage the in-home appointment schedule across West markets. You will ensure coverage of sales reps, route efficiently, and serve as the primary contact for customers and internal teams when appointments change.

The role requires 2+ years in dispatch or scheduling, strong organization, and excellent communication. You will work with LeadPerfection, Five9, RingCentral, and Microsoft Office in a fast-paced environment.