Call Center Leader: Drive Performance (Onsite, Vancouver)

Renuity; Vancouver (WA); On-site; USD 78,000 - 106,000; Full time

Job summary

Renuity in Vancouver, WA is seeking a Call Center Manager to oversee daily operations, set objectives, coach representatives, analyze performance data, and implement improvements to better support customers.

This on-site leadership role requires a strong track record in call center management, the ability to lead a large team, and a focus on processes, quality, and TCPA/DNC compliance, with a competitive base salary and bonus opportunities.

Qualifications

• Bachelor’s Degree in Marketing, Business or Communication preferred (substituted by Call Center experience).
• Proven experience in home improvement call center environment.
• 10+ years of call center environment experience.
• 3+ years of leadership/management experience.
• Must pass a background check and have a valid driver’s license.

Responsibilities

• Develop call center day-to-day activities.
• Monitor schedules of all call center employees.
• Maximize productivity levels from all resources/employees.
• Track and report lead generation performance metrics.
• Calculate and report monthly commissions and bonuses for call center employees.
• Oversee hiring, coaching, and training of new employees to maintain high standards.
• Continued coaching and mentoring of all staff.
• Maintain and improve call center operations by monitoring system performance and resolving problems.
• Ensure compliance with TCPA and DNC regulations.

Skills

Attention to detail

Time management

Analytical skills

Leadership

Organization

Multitasking

Communication skills

Education

Bachelor’s Degree in Marketing/Business/Communication

Job description

Renuity in Vancouver, WA is seeking a Call Center Manager to oversee daily operations, set objectives, coach representatives, analyze performance data, and implement improvements to better support customers.

This on-site leadership role requires a strong track record in call center management, the ability to lead a large team, and a focus on processes, quality, and TCPA/DNC compliance, with a competitive base salary and bonus opportunities.