Dispatch Lead

American Medical Response; Pompano Beach (FL); On-site; USD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a Dispatch Lead to manage and coordinate critical communication activities. This full-time role involves overseeing dispatch operations, ensuring efficient resource allocation, and maintaining high-quality communication with emergency services. The ideal candidate will have experience in dispatch environments, strong leadership skills, and a commitment to providing exceptional service. Join a dedicated team that values compassion and quality in medical response, and make a significant impact in your community.

Qualifications

• 1+ years of experience in a Dispatch/Communications Center.
• Certifications in Emergency Medical Dispatch Advanced (EMDA), CPR, and ICS preferred.

Responsibilities

• Oversee and coordinate Dispatch and Communications Center activities.
• Receive and prioritize emergency and non-emergency calls.
• Allocate resources and ensure accurate reporting.

Skills

Dispatch Coordination

Communication Skills

Resource Allocation

Emergency Response

Education

High School Diploma or equivalent (GED)

Tools

Computer Aided Dispatch (CAD)

Job description

Join to apply for the Dispatch Lead role at American Medical Response

IMMEDIATE HIRING! Dispatch Lead FULL-TIME Opportunity

We’re hiring Dispatch Leads responsible for overseeing, coordinating, and prioritizing all Dispatch and Communications Center activities. This person assigns and routes transportation requests and provides clear communication in all situations to ensure quality support and care to our customers.

Responsibilities

• Assume supervisory duties when Communications Center Supervisors are unavailable, including delegating tasks, participating in performance reviews, training personnel, and issuing corrective actions.
• Monitor phone queues and communicate with providers and community partners to resolve service-related issues.
• Receive incoming emergency and non-emergency calls and promptly determine proper response levels.
• Allocate resources and input applicable information into the Computer Aided Dispatch (CAD) system.
• Act as a liaison between local 911 centers, field personnel, and the Communications Center.
• Complete all shift paperwork accurately, including status and call time reports.

Minimum Requirements

• At least 1 year of experience within a Dispatch/Communications Center.
• High School Diploma or equivalent (GED).
• Emergency Medical Dispatch Advanced (EMDA), CPR, and ICS certification preferred.

Why Choose AMR?

AMR is part of Global Medical Response (GMR). Our teams deliver compassionate, quality medical care, primarily in emergency and patient relocation services. Learn more about our employee stories at www.AtaMomentsNotice.com and explore our benefits at GlobalMedicalResponse.com/Careers.

EEO Statement

Global Medical Response and its affiliates are an Equal Opportunity Employer, supporting veterans and providing reasonable accommodations for individuals with disabilities.