Facilities Dispatch Coordinator

Walker Property Services, LLC; Palm Beach Gardens (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is looking for a Customer-Focused Dispatch Coordinator to manage maintenance requests and ensure high-quality service. In this role, you will be the vital link between clients and technicians, ensuring that every job is completed to satisfaction. Your strong organizational skills and attention to detail will help you create work orders accurately and dispatch the right resources efficiently. This position offers a dynamic work environment where your problem-solving abilities will shine while you contribute to continuous service improvement. Join a team that values your input and offers competitive pay and great benefits!

Benefits

Competitive pay

Paid vacation

7 paid holidays

Performance bonuses

Health insurance

401(k) matching

Referral bonuses

Qualifications

• Prior experience in customer service or dispatch coordination preferred.
• Strong attention to detail and organizational skills are essential.

Responsibilities

• Answer incoming calls and emails from clients reporting facilities issues.
• Create work orders with a high level of accuracy and urgency.

Skills

Customer Service

Dispatch Coordination

Attention to Detail

Analytical Problem Solving

Teamwork

Education

Experience in Customer Service

Experience in Dispatch or Administrative Coordination

Tools

CRM Software

Dispatch Software

Email

Job description

Job Title: Customer-Focused Dispatch Coordinator

We are seeking Customer-Focused Dispatch Coordinators to manage inbound maintenance requests, dispatch vendors or internal crews, and ensure every job is followed through to full resolution with quality and accuracy. You’ll act as a quality control checkpoint from the moment the call comes in to the final client follow-up.

Benefits:

• Competitive pay
• Paid vacation
• 7 paid holidays
• Performance bonuses
• Health insurance
• 401(k) matching
• Referral bonuses

Responsibilities:

1. Answer incoming calls and emails from clients reporting facilities issues
2. Create work orders with a high level of accuracy and urgency
3. Dispatch the appropriate technician or vendor based on trade, availability, and geography
4. Monitor progress, troubleshoot delays, and escalate issues when needed
5. Maintain regular contact with clients and vendors to ensure clear communication
6. Confirm resolution and satisfaction before closing out any job
7. Document quality concerns and assist with continuous service improvement efforts
8. Participate in team huddles, process improvement discussions, and quality reviews
9. Manage projects from inception to job completion

Qualifications:

• Prior experience in customer service, dispatch, or administrative coordination preferred
• Strong attention to detail and organizational skills
• Comfort working with standard computer systems (CRM, email, dispatch software)
• Analytical problem solver — able to think ahead and prevent issues
• A strong sense of responsibility, teamwork, and pride in doing careful work
• Familiarity with general contracting or trade terminology (plumbing, electrical, etc.)
• Prior roles where you handled client follow-ups or customer issue resolution

Compensation:

$15 - $16.50 hourly