Dispatch Lead

Global Medical Response; Pompano Beach, Orlando, Indianapolis (FL, FL, IN); On-site; USD 35,000 - 55,000; Full time

Job summary

Join an established industry player in emergency medical services as a Dispatcher Lead. This full-time role involves overseeing dispatch operations, coordinating transportation requests, and ensuring effective communication for quality care. You'll take charge when supervisors are unavailable, manage resources, and liaise with local emergency services. If you have a passion for helping others and thrive in a dynamic environment, this opportunity offers a chance to make a real difference in your community while enjoying a supportive workplace culture.

Qualifications

• 1+ year experience in a Dispatch/Communications Center.
• EMDA, CPR, & ICS certification preferred.

Responsibilities

• Oversee Dispatch and Communications Center activities.
• Monitor phone queues and resolve service-related issues.
• Act as liaison between local 911 centers and field personnel.

Skills

Dispatch Coordination

Communication Skills

Emergency Response

Education

High School Diploma or GED

Tools

Computer Aided Dispatch (CAD)

Job description

Dispatcher Lead

IMMEDIATE HIRING! Dispatch Lead
Full-Time Opportunity

We're hiring Dispatcher Leads responsible for overseeing, coordinating, and prioritizing all Dispatch and Communications Center activities. This role involves assigning and routing transportation requests and providing clear communication to ensure quality support and care for our customers.

Responsibilities:

1. Assume supervisory duties when Communications Center Supervisors are unavailable, including delegating tasks, participating in performance reviews, training personnel, and issuing corrective actions.

2. Monitor phone queues and communicate with providers and community partners to resolve service-related issues.

3. Receive incoming emergency and non-emergency calls and promptly determine the appropriate response levels.

4. Allocate resources and input applicable information into the Computer Aided Dispatch (CAD) system.

5. Act as a liaison between local 911 centers, field personnel, and the Communications Center.

6. Accurately complete all shift paperwork, including status and call time reports.

Minimum Qualifications:

• Minimum 1 year of experience within a Dispatch/Communications Center.

• High School Diploma or equivalent (GED).

• Emergency Medical Dispatch Advanced (EMDA), CPR, & ICS certification preferred.

Why Choose AMR?

AMR is part of Global Medical Response (GMR) family of solutions. Our teams deliver compassionate, quality medical care, primarily in emergency and patient relocation services. Learn more about our stories at www.AtaMomentsNotice.com. Discover how our values are central to our services and explore our benefits at GlobalMedicalResponse.com/Careers.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, supporting veterans and providing reasonable accommodations for individuals with disabilities. Visit our benefits page on our careers site to learn more about our benefits.