Facilities Dispatch Coordinator

Bighornlaw; Palm Beach Gardens (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is looking for Customer-Focused Dispatch Coordinators to join their team in Palm Beach Gardens. In this dynamic role, you'll manage inbound maintenance requests and ensure quality control from the initial call to final resolution. Your attention to detail and organizational skills will be crucial as you dispatch vendors and monitor job progress. This position offers competitive pay and a range of benefits, including health insurance and paid vacations. If you're an analytical problem solver with a passion for customer service, this opportunity is perfect for you.

Benefits

Paid Vacation

Health Insurance

401(k) Matching

Performance Bonuses

Paid Holidays

Qualifications

• Prior experience in customer service or dispatch coordination preferred.
• Strong attention to detail and organizational skills required.

Responsibilities

• Manage incoming calls and emails from clients regarding facilities issues.
• Create accurate work orders and dispatch appropriate technicians.

Skills

Customer Service Experience

Organizational Skills

Analytical Problem Solving

Attention to Detail

Familiarity with Trade Terminology

Education

High School Diploma

Experience in Dispatch Coordination

Tools

CRM Software

Dispatch Software

Email Systems

Job description

Walker Property Services, LLC • Palm Beach Gardens, FL, US

Posted 2 days ago

Description

We are seeking Customer-Focused Dispatch Coordinators to manage inbound maintenance requests, dispatch vendors or internal crews, and ensure each job is followed through to full resolution with quality and accuracy. You will act as a quality control checkpoint from the initial call to the final client follow-up.

Benefits

• Competitive pay
• Paid vacation
• 7 paid holidays
• Performance bonuses
• Health insurance
• 401(k) matching

Responsibilities

1. Answer incoming calls and emails from clients reporting facilities issues.
2. Create work orders with a high level of accuracy and urgency.
3. Dispatch the appropriate technician or vendor based on trade, availability, and geography.
4. Monitor progress, troubleshoot delays, and escalate issues when needed.
5. Maintain regular contact with clients and vendors to ensure clear communication.
6. Confirm resolution and satisfaction before closing out any job.
7. Document quality concerns and assist with continuous service improvement efforts.
8. Participate in team huddles, process improvement discussions, and quality reviews.
9. Manage projects from inception to job completion.

Qualifications

• Prior experience in customer service, dispatch, or administrative coordination preferred.
• Strong attention to detail and organizational skills.
• Comfort working with standard computer systems (CRM, email, dispatch software).
• Analytical problem solver — able to think ahead and prevent issues.
• A strong sense of responsibility, teamwork, and pride in doing careful work.
• Familiarity with general contracting or trade terminology (plumbing, electrical, etc.).
• Experience handling client follow-ups or customer issue resolution.

Compensation

$15 - $16.50 hourly

About Walker Property Services, LLC

Founded in 2007, Walker Property Services, LLC is a specialized company providing facility maintenance and self-performing projects to multiple Fortune 500 customers across the nation. We are committed to delivering exceptional service for your retail and commercial property needs.