Dispatch Lead

PCC Logistics; Oakland, Northern (CA, KY); Hybrid; USD 71,000 - 77,000; Full time

Job summary

PCC Logistics is seeking a Dispatch Lead in Oakland, CA to oversee daily dispatch operations and ensure timely deliveries. You will supervise dispatch staff, coordinate schedules, and address delays while upholding safety and compliance.

The ideal candidate has a3+ years of dispatch or logistics experience, strong leadership and communication skills, and a solid grasp of TMS/WMS/ERP systems. This on-site role offers growth opportunities in a fast-paced 3PL environment.

Qualifications

• Bachelor's degree preferred in logistics or related field.
• Minimum 3 years of dispatch, logistics, or supply chain operations experience, with leadership exposure.
• Strong knowledge of transportation and logistics processes and ERP systems.
• Excellent leadership, communication, and interpersonal skills; able to manage and develop a team.
• Proficient with Microsoft Office; ability to analyze data and identify cost-saving opportunities.

Responsibilities

• Lead daily dispatch operations to ensure efficient workflow and on-time deliveries.
• Supervise and train dispatch staff, maintaining high performance and compliance.
• Monitor schedules and address delays, route changes, and operational issues.
• Act as primary contact for customers regarding delivery status and scheduling.
• Collaborate with logistics to optimize routes and fleet utilization.
• Ensure safety and regulatory compliance and maintain accurate records.

Skills

Leadership

Communication

Analytical thinking

Decision making

Team development

Data analysis

Education

Bachelor's degree in Logistics, Supply Chain Management, Business Administration, Transportation, or related field

Tools

TMS

WMS

ERP

Excel

Word

Job description

# Dispatch LeadOakland, CA 94607## OverviewSalary Range$71,000.00 - $77,000.00 SalaryJob ShiftDayTravel PercentageNone## Description**Job Summary**We are seeking a highly motivated and experienced Dispatch Lead to oversee daily dispatch operations in a fast-paced third-party logistics (3PL) environment. This role is responsible for coordinating the movement of goods, supervising dispatch personnel, ensuring accurate scheduling, and driving on-time deliveries. The ideal candidate is a strong leader with excellent problem-solving abilities, a customer-focused mindset, and a commitment to operational excellence, safety, and compliance.**Key Responsibilities*** Lead and oversee daily dispatch operations to ensure efficient workflow, accurate scheduling, and timely deliveries.* Supervise, mentor, and train dispatch team members to maintain high performance and adherence to company procedures.* Monitor delivery schedules and proactively address delays, route changes, and operational exceptions.* Serve as a primary point of contact for customers regarding delivery status, scheduling updates, and issue resolution.* Collaborate with logistics and transportation teams to optimize routes, maximize fleet utilization, and reduce transportation costs.* Ensure compliance with company policies, safety standards, and applicable transportation regulations.* Investigate and resolve delivery issues, damaged shipments, customer concerns, and service disruptions.* Maintain accurate dispatch records, schedules, operational data, and performance metrics.* Prepare reports and provide operational updates to management.* Identify opportunities for process improvement to increase efficiency, productivity, and service quality.* Support continuous improvement initiatives that help reduce costs and improve operational performance.* Perform other duties as assigned.## Qualifications**Qualifications*** High school diploma or equivalent required; Bachelor's degree in Logistics, Supply Chain Management, Business Administration, Transportation, or a related field preferred.* Minimum of 3 years of experience in dispatch, logistics, transportation, or supply chain operations, preferably within a 3PL environment; previous leadership or team lead experience is a plus.* Strong knowledge of transportation and logistics operations, including experience with Transportation Management Systems (TMS), Warehouse Management Systems (WMS), and ERP platforms.* Excellent leadership, communication, and interpersonal skills with the ability to effectively manage and develop a team.* Strong organizational, time-management, and problem-solving abilities, with the capacity to make sound decisions in a fast-paced environment.* Proficient in Microsoft Office Suite, including Excel and Word.* Ability to analyze operational data, identify trends, and implement process improvements that enhance efficiency and reduce costs.* Ability to lift up to 25 pounds and work in both office and warehouse environments as needed.* Flexibility to work evenings, weekends, overtime, or other schedules based on business and operational requirements.