Dispatch & Driver Operations Supervisor

Merchants Distributors, Inc. (MDI); Northlakes (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Merchants Distributors, Inc. (MDI) is seeking a Dispatch Supervisor to oversee driver departures, vehicle dispatch, and ensure DOT compliance. The role includes supervising office staff and coordinating loads to meet delivery timelines.

The position is salaried with a Wednesday-Saturday, 6am-6pm schedule in North Carolina, and requires strong planning, scheduling, and DOT knowledge along with CDL-A driving experience.

Qualifications

• Associate degree in business, transportation, or logistics, or 5+ years of related work experience.
• Working knowledge of DOT regulations.
• Current CDL A license with 2+ years of Company CDL Driving Experience.
• Knowledge of Cam s Routing and Dispatch software preferred
• Professional experience using Microsoft Excel and Word.
• Knowledgeable of MDI systems such as TRMN, DPIN, ROUT, OWMN, WMS, and Systemware preferred.
• Strong interpersonal, problem solving, and analytical skills.
• Must be able to perform effectively under pressure while maintaining composure and control.
• Driver Trainer experience preferred.

Responsibilities

• Plan and assign equipment to loads. Assist in the planning of additional driver scheduling in advance of all holidays.
• Administer corrective and disciplinary action to drivers as needed in compliance with company and DOT regulations.
• Document drivers' tardy and late departures.
• Manage driver hours of service with current ELD.
• Manage all related expenses to meet or exceed budgeted targets.
• Assist in managing the scheduling of all vacations, holidays, and leaves of all drivers.
• Assign tractor usage for non-assigned drivers.
• Direct drivers to undergo mandatory random drug tests in accordance with DOT and company regulations.
• Serve as a Drive Cam Coach for a group of drivers.
• Record and monitor daily trip volume.
• Responsible for other duties as assigned.
• Flexible work schedules may vary according to business requirements

Skills

Driver supervision

Scheduling

DOT regulations knowledge

Microsoft Excel

Problem solving

Education

Associate degree or 5+ years experience in business, transportation, or logistics

Tools

CAMS Routing & Dispatch software

TRMN

DPIN

ROUT

OWMN

WMS

Systemware

MS Office (Excel/Word)

Job description

Merchants Distributors, Inc. (MDI) is seeking a Dispatch Supervisor to oversee driver departures, vehicle dispatch, and ensure DOT compliance. The role includes supervising office staff and coordinating loads to meet delivery timelines.

The position is salaried with a Wednesday-Saturday, 6am-6pm schedule in North Carolina, and requires strong planning, scheduling, and DOT knowledge along with CDL-A driving experience.