Dispatch & Driver Coordination Specialist

Talon Logistics; New Albany (IN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) plan

Health insurance

Dental and vision insurance

Life insurance

Paid time off

Paid holidays

Job summary

Neace Transportation in Indiana is seeking a dependable Dispatcher to join our Operations team. You will coordinate daily driver operations, communicate with drivers and customers, resolve issues in real time, and support efficient delivery schedules to ensure smooth day-to-day logistics.

You will build and maintain positive driver relationships, provide professional service to drivers, customers, and vendors, and escalate concerns when needed while using multiple software systems and MS Office

Qualifications

• Previous trucking dispatch experience preferred.
• Strong communication, customer service, and organizational skills.
• Proficiency in Microsoft Office programs and ability to learn multiple software systems.
• Ability to multitask and work effectively in a fast-paced environment.
• Experience using multi-line phone systems.

Responsibilities

• Dispatch and communicate with drivers regarding schedules, routes, and delivery updates
• Resolve, document, and escalate driver and customer concerns in a timely manner
• Build and maintain positive relationships with drivers to support retention and engagement
• Provide professional customer service to drivers, customers, and vendors

Skills

Communication skills

Customer service

Organizational skills

Multitasking

Phone system experience

Tools

Microsoft Office

Multi-line phone systems

Job description

Neace Transportation in Indiana is seeking a dependable Dispatcher to join our Operations team. You will coordinate daily driver operations, communicate with drivers and customers, resolve issues in real time, and support efficient delivery schedules to ensure smooth day-to-day logistics.

You will build and maintain positive driver relationships, provide professional service to drivers, customers, and vendors, and escalate concerns when needed while using multiple software systems and MS Office