Delivery Dispatch & Customer Service Coordinator

Direct Impact Logistics; Naperville (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Direct Impact Logistics is seeking a Dispatch Coordinator / Delivery Confirmer in Naperville to support daily transportation and delivery operations. You will confirm deliveries, coordinate driver communications, monitor routes, and maintain accurate delivery information with a focus on professional, timely customer service.

Ideal candidates communicate clearly with customers, drivers, and internal teams, manage multiple priorities, and provide precise updates and confirmations.

Qualifications

• Previous experience in dispatch, transportation, or delivery coordination is preferred.
• Strong verbal and written communication skills are essential.
• Excellent customer-service, problem-solving, and follow-up abilities required.

Responsibilities

• Contact customers by phone, email, or text to confirm delivery appointments and details.
• Manage calls professionally and provide timely delivery updates.
• Coordinate daily delivery schedules with drivers and dispatch staff.
• Monitor routes and progress, communicating delays or changes.
• Update customer, appointment, and delivery-status records in systems.
• Assist with rescheduling deliveries and resolving service concerns.

Skills

Customer service

Communication

Multitasking

Attention to detail

Office software

Dispatch systems

Bilingual English/Spanish

Tools

Microsoft Office

Dispatch software

Job description

Direct Impact Logistics is seeking a Dispatch Coordinator / Delivery Confirmer in Naperville to support daily transportation and delivery operations. You will confirm deliveries, coordinate driver communications, monitor routes, and maintain accurate delivery information with a focus on professional, timely customer service.

Ideal candidates communicate clearly with customers, drivers, and internal teams, manage multiple priorities, and provide precise updates and confirmations.