Dispatch & Customer Support Specialist

Kaizen Lab Inc.; Falls Church (VA); On-site; USD 35,000 - 45,000; Full time

Job summary

Kaizen Lab Inc. is hiring a Customer Service Representative in Falls Church, Virginia. In this role, you'll be the first point of contact for customers, providing professional assistance, gathering service information, and ensuring high-quality support.

Qualifications include a high school diploma and preferred experience in customer service or call centers. Strong communication, multitasking abilities, and attention to detail are essential. This in-office position requires managing multiple phone lines and maintaining accurate documentation.

Qualifications

• Customer service, call center, or dispatch experience preferred.
• Ability to learn multiple software systems simultaneously.
• Dependable attendance and commitment to customer service.

Responsibilities

• Answer incoming customer calls professionally and courteously.
• Gather accurate information from customers and create detailed service requests.
• Provide customers with updates and service information.

Skills

Excellent verbal communication

Multitasking abilities

Organizational skills

Problem-solving abilities

Attention to detail

Education

High school diploma or equivalent

Tools

Customer management systems

Dispatch software

Job description

Kaizen Lab Inc. is hiring a Customer Service Representative in Falls Church, Virginia. In this role, you'll be the first point of contact for customers, providing professional assistance, gathering service information, and ensuring high-quality support.

Qualifications include a high school diploma and preferred experience in customer service or call centers. Strong communication, multitasking abilities, and attention to detail are essential. This in-office position requires managing multiple phone lines and maintaining accurate documentation.