Dispatch & Customer Service Specialist

Compass Group USA; Hayward (CA); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Internal Employee Referral Bonus

Job summary

Compass Group USA's Bay Area CRS location in Hayward seeks a full-time Customer Service Assistant to support call-center operations and work order management for staff and customers.

You will handle phone and email inquiries, enter data, maintain records, and coordinate service tickets while learning new systems. This role emphasizes reliability, attention to detail, and teamwork in a fast-paced environment.

Qualifications

• Previous experience using a computer is required.

Responsibilities

• Assign and coordinate technician service calls.
• Monitor and close completed service tickets.
• Update and maintain equipment movement and service records.
• Communicate with technicians regarding service needs and priorities.
• Maintain accurate information within service and equipment tracking systems.
• Assist with general administrative and operational support as needed.

Skills

Computer usage

Job description

Compass Group USA's Bay Area CRS location in Hayward seeks a full-time Customer Service Assistant to support call-center operations and work order management for staff and customers.

You will handle phone and email inquiries, enter data, maintain records, and coordinate service tickets while learning new systems. This role emphasizes reliability, attention to detail, and teamwork in a fast-paced environment.