Dispatch & Customer Success Specialist

CGC Home Services; Howell (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Revenue impact opportunities

Career growth from within

High-energy culture

Best-in-class training & coaching

Industry-leading products & services

Job summary

CGC Home Services in Howell, MI is seeking a Customer Service Associate to drive booking performance and deliver a high-level customer experience from first call through job completion.

Experience with Service Titan or similar CRM is preferred, but not required. Hours are 8am–5pm with a one-hour lunch break, and the team acts as the heartbeat of the operation, delivering information and resolving issues with urgency and grace.

Qualifications

• Proven customer service experience.
• Strong phone contact handling.

Responsibilities

• Manage incoming calls to identify, assess, and meet the diverse needs of our customers.

Skills

Customer service

Phone handling

Dispatch

Communication

Bilingual Spanish

Active listening

De-escalation

Typing

MS Office

Customer empathy

Time management

Tools

MS Office

Job description

CGC Home Services in Howell, MI is seeking a Customer Service Associate to drive booking performance and deliver a high-level customer experience from first call through job completion.

Experience with Service Titan or similar CRM is preferred, but not required. Hours are 8am–5pm with a one-hour lunch break, and the team acts as the heartbeat of the operation, delivering information and resolving issues with urgency and grace.