Customer Service Dispatch Associate

CGC Home Services; Howell (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Revenue impact opportunities

Career growth from within

High-energy culture

Best-in-class training & coaching

Industry-leading products & services

Job summary

CGC Home Services in Howell, MI is seeking a Customer Service Associate to drive booking performance and deliver a high-level customer experience from first call through job completion.

Experience with Service Titan or similar CRM is preferred, but not required. Hours are 8am–5pm with a one-hour lunch break, and the team acts as the heartbeat of the operation, delivering information and resolving issues with urgency and grace.

Qualifications

• Proven customer service experience.
• Strong phone contact handling.

Responsibilities

• Manage incoming calls to identify, assess, and meet the diverse needs of our customers.

Skills

Customer service

Phone handling

Dispatch

Communication

Bilingual Spanish

Active listening

De-escalation

Typing

MS Office

Customer empathy

Time management

Tools

MS Office

Job description

Location: Howell, MI

Job Id:170

# of Openings:1

We only HIRE the BEST!

Who We Are

We are a high-growth, high-performance plumbing and water treatment company with a relentless focus on serving and impacting our communities within the Southeast Michigan area. Our goal is to be the #1 Kinetico Water Treatment dealer and the largest plumbing company in our market. We are a three-time "TOP PLACES to Work" Company. To achieve this, we need top-tier team members who can dominate the field.

Who You Are

A results-driven Customer Service Associate. This role drives booking performance, and ensures a high-level customer experience from first call through job completion. Experience with Service Titan or a comparable program is preferred, but not mandatory. You are always improving and learning from others. You actively seek out mentorship, coaching, and new techniques to sharpen your edge.

Key Responsibilities

Hours 8am-5pm with a one-hour lunch break.

Customer Service Interaction

• Manage incoming calls to identify, assess, and meet the diverse needs of our customers
• Dispatch and schedule
• Keep accurate records of customer interactions
• Follow established department procedures, guidelines, and policies
• Serving our external and internal customers with urgency and grace

Skills and experience we are looking for

• Proven customer service experience
• Strong phone contact handling
• Dispatch experience
• Communication experience
• Bilingual (Spanish) is helpful
• Active listening skills
• De-escalation skills
• Solid computer/typing skills
• Familiarity with MS Office
• A heart to serve a variety of personalities and (potentially difficult) circumstances
• Ability to multi-task
• Ability to Prioritize
• Manage time effectively
• Willingness to go the extra mile when engaging customers

A "Get It Done" Mentality

We will provide quality service along with quality customer experience. Our Call center team is the "Heartbeat" of our operation and serves all departments and customers. The Call center representatives primary responsibility will act as a liaison, providing product and services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Drive a Culture of Accountability & Winning

Excel in a high-performance environment without excuses. You challenge your peers, hold yourself accountable, and raise the bar every single day.

• Track & Dominate Your Scorecard
• Participate in weekly one-on-one meetings and a consistent team specific training cadence.
• Mentor & Uplift Others Around You
• Push others to be better. Support our teammates, and help create a culture of continuous growth.
• Lifelong Learner & Growth-Minded
• You are always improving and learning from others.
• You actively seek out mentorship, coaching, and new techniques to sharpen your edge

What We Offer

• Competitive pay structure
• Opportunity to directly influence revenue and operations
• Career Growth Opportunities- we promote from within!
• A Highly Competitive, High-Energy Culture- you will be surrounded by A-players.
• Best-in-Class Training & Coaching- we invest in your success.
• Industry-Leading Products & Services

Ready to drive our business to new levels?