Dispatch & Customer Service Specialist

Ozarks Coca-Cola/Dr Pepper Bottling Company; Springfield (MO); On-site; USD 28,000 - 42,000; Full time

Job summary

Ozarks Coca-Cola/Dr Pepper Bottling Company in Springfield, MO, is seeking a customer service dispatcher to assist customers with product, service, or repair requests by phone. You will dispatch service technicians, explain issues clearly, and log details in the call database.

Responsibilities include upselling opportunities, accurate order intake, data entry, accounts receivable support, and coordinating with the service department.

Qualifications

• Ability to read, analyze and interpret reports and instructions.
• Strong written and verbal communication skills.
• Basic math for order accuracy and invoicing.
• Proficiency with Word, Excel, and Access.

Responsibilities

• Assist customers with product, service or repair requests by phone.
• Dispatch service technicians to customer locations and track calls.
• Ensure 100% accuracy on order intake and delivery documentation.
• Log call notes in the computer database and assist with data entry.

Skills

Customer service

Phone etiquette

Data entry

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Outlook

Job description

Ozarks Coca-Cola/Dr Pepper Bottling Company in Springfield, MO, is seeking a customer service dispatcher to assist customers with product, service, or repair requests by phone. You will dispatch service technicians, explain issues clearly, and log details in the call database.

Responsibilities include upselling opportunities, accurate order intake, data entry, accounts receivable support, and coordinating with the service department.