Dispatch & Customer Service Specialist

Quicksilver Express Courier, Inc.; Milwaukee (WI); On-site; USD 25,000 - 33,000; Full time

Job summary

Quicksilver Express Courier, Inc. in Milwaukee, WI is hiring a full-time dispatcher who will cross-train in customer service in a fast-paced environment.

The role requires reliability and teamwork to provide accurate, professional service to customers and drivers. Responsibilities include order entry via phone, email, and web, outbound delivery status calls, problem resolution, and maintaining thorough documentation.

Qualifications

• Detail-oriented and reliable.
• Ability to multitask between order entry, delivery monitoring and problem resolution.
• Strong communication with drivers, customers and staff.

Responsibilities

• Provide accurate and professional customer service.
• Incoming order entry via phone, email, web.
• Outbound calls to customers with delivery status.
• Provide problem resolution for customers and drivers.
• Accurate and complete documentation of all issues.
• Constant contact with other reps and dispatchers.
• Multitask between order entry, monitoring delivery status, problem resolution, etc.
• Other customer service and office duties.
• Dispatcher responsibilities: choose best driver based on location, ability, and workload.
• Navigate up to 30 drivers simultaneously to complete 200+ expedited deliveries per day.
• Analyze drivers and deliveries and adjust plans as needed.
• Relay concise, detailed information to drivers, customers and staff.
• Identify errors and implement corrective action in a timely fashion.
• Coach new drivers as part of on-the-job training.

Skills

Customer service

Dispatching coordination

Multitasking

Communication

Team collaboration

Job description

Quicksilver Express Courier, Inc. in Milwaukee, WI is hiring a full-time dispatcher who will cross-train in customer service in a fast-paced environment.

The role requires reliability and teamwork to provide accurate, professional service to customers and drivers. Responsibilities include order entry via phone, email, and web, outbound delivery status calls, problem resolution, and maintaining thorough documentation.