CUSTOMER SERVICE ASSISTANT (FULL TIME)

Canteen North America; Hayward (CA); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Retirement Plan

Health benefits

Discount Marketplace

Job summary

Canteen North America is hiring a full-time Customer Service Assistant for the Bay Area area in Hayward, CA. The role requires basic computer experience and a willingness to learn new technology.

The fixed pay rate is $30.00 per hour, with a 7:00 am to 3:30 pm shift and online applications accepted. As part of the team, you will answer calls and emails, manage work orders, and support technicians with service tickets and records.

Qualifications

• Previous experience using a computer is required.
• Willing to learn new technology and systems.

Responsibilities

• Answer telephone lines and customer emails; provide general assistance.
• Review and promote service requests submitted by customers.
• Maintain files and records; prepare routine correspondence and documents.
• Enter, verify and retrieve data; operate standard office equipment.
• Coordinate technician service calls and monitor progress; close tickets.
• Maintain equipment movement and service records; communicate priorities to technicians.

Skills

Customer service

Call center

Data entry

Tools

Service ticket system

Job description

We are hiring immediately for a full time CUSTOMER SERVICE ASSISTANT position.

Location: Bay Area CRS - 3536 Arden Road, Hayward, CA 94545. Note: online applications accepted only.

Schedule: Full time schedule. Days may vary, 7:00 am to 3:30 pm. Further details upon interview.

Requirement: Previous experience using a computer required. Willing to learn new technology and systems.

Fixed Pay Rate: $30.00 per hour.

Additional Job Duties & Responsibilities:

• Assign and coordinate technician service calls.
• Monitor and close completed service tickets.
• Update and maintain equipment movement and service records.
• Communicate with technicians regarding service needs and priorities.
• Maintain accurate information within service and equipment tracking systems.
• Assist with general administrative and operational support as needed.
• Internal Employee Referral Bonus Available

Canteen

About Canteen

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we'll supply the opportunity and innovation. Together, we'll continue to transform our industry.

Come for the job, stay for the career. We are Canteen.

Job Summary

Serves as a customer service representative in a call center and provides work order management support for staff/customers.

Essential Duties and Responsibilities

• Answers the telephone, responds to customer emails and provides general assistance to customers.
• Reviews and promotes service requests submitted by customers.
• Provides clerical support; maintains files and records.
• Prepares routine correspondence, forms and other documents.
• Collects, verifies, retrieves and enters data.
• Operates standard office equipment.
• Completes project assignments.
• Assists in the preparation and proofing of materials for reports and other publications.
• Interacts effectively with staff, students and faculty while conducting daily workplace duties.
• Communicates with customers to complete work in a cost-effective, efficient and safe manner.
• Maintains a clean and safe work environment.
• Performs other duties as assigned.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Associates At Canteen Are Offered Many Fantastic Benefits.

Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program.

Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.