Customer Service / DIspatch

CRH plc; Dunn (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental and disability-like

Retirement savings program

Health and wellness programs

Inclusive culture

Job summary

CRH plc in Dunn, NC is seeking a Logistics Dispatch Coordinator to coordinate and schedule customer deliveries while managing company trucks and outside haulers. You will liaise with sales, shipping, and operations to ensure timely dispatch and delivery reliability.

The role requires multitasking, strong communication, and a focus on DOT compliance. Candidates should be tech‑savvy, able to work overtime, and maintain accurate records in a fast-paced environment.

Qualifications

• Minimum high school/GED required.
• Experience in building materials dispatch or transportation preferred.
• Knowledge of masonry and hardscapes products is preferred.
• Proficient with Microsoft Office applications and basic computer skills.
• Strong verbal and mathematical abilities.
• Ability to read maps and use mapping tools.

Responsibilities

• Receive and process customer orders via telephone, email, and other electronic means.
• Prepare a shipping schedule that maintains accountability of all outgoing and incoming shipments.
• Coordinate with trucking fleet and outside haulers to meet delivery times and requirements.
• Communicate effectively with customers and truck drivers to dispatch orders timely.
• Familiar with the delivery area to assist with route and travel time planning.
• Build rapport with team members, drivers, vendors, sales, operations, and customers.
• Remain customer-focused and calm in fast-paced environments; multitask as needed.
• Understand NC and SC DOT/DMV regulations for trucking building products.
• Utilize tracking and scheduling software and learn new programs as introduced.
• Act quickly and creatively to solve problems; work independently.
• Maintain professional attitude and assist others as required.
• Perform opening/closing procedures; review daily reports and maintain records per policy.
• Work overtime, nights and weekends when necessary; reliable attendance required.

Skills

Communication

Scheduling

Teamwork

Problem solving

Attention to detail

Regulatory knowledge

Education

GED

Tools

Microsoft Excel

Microsoft Word

Outlook

Teams

Job description

Job ID: 529389

Job Summary

This position is responsible for coordinating and scheduling all customer deliveries and managing a combination of company trucks and outside haulers. This position is responsible for the dispatch function, coordinating with the sales department, shipping receiving, customer, delivery truck services and the logistics operations. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.

Job Responsibilities

• Receive and process customer orders through telephone, email, and other electronic means
• Prepare a shipping schedule that maintains accountability of all outgoing and incoming shipments
• Work closely with company trucking fleet and outside haulers to meet delivery times and compliance with delivery requirements as per customer needs
• Communicate effectively with customers and truck drivers to dispatch orders in a timely and efficient manner
• Must be familiar with the delivery area to assist with route and travel time planning
• Must be able to build rapport with others including team members, drivers, vendors, sales team, operations team and customers
• Must be customer focused and be able remain focused under stressful conditions and in a fast-paced environment. The ability to multi-task is important
• Understand NC and SC DOT/DMV regulations that pertain to shipping and transportation of building products via truck
• Possess the ability to work with tracking and scheduling software and to learn new programs as they are introduced
• Must be able to act quickly and creatively to solve problems; work independently and make decisions
• Display a professional, positive, and courteous attitude to co-workers, supervisors, customers, and the general public always
• Work in a team environment and assist co-workers or supervisors/managers with other duties as required
• Perform opening and closing procedures; prepare and review daily reports and maintain proper records according to company policy
• Available to work overtime, nights and weekends when necessary. Reliable attendance is essential in performance of the role

Job Requirements

• Minimum high school/general education degree (GED) required
• Previous related experience in building materials dispatch or transportation industry preferred
• Knowledge of masonry and hardscapes products, building materials, and cements is preferred
• Must possess computer aptitude, the ability to use Microsoft Excel, Word, Outlook, and Teams, and the ability to lean new computer skills
• Must possess excellent verbal and mathematical skills
• Read and understand maps and use mapping tools

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

Oldcastle APG, a CRH Company, is an affirmative action and equal opportunity employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.