Dispatch/CSR

Mr. Rooter of Spokane/Coeur d'Alene; Spokane (WA); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Health insurance

Paid time off

Bonus based on performance

Flexible schedule

Advancement opportunities

Training & development

Vision insurance

Dental insurance

Job summary

Mr. Rooter of Spokane/Coeur d'Alene is seeking a friendly in-office Dispatch & CRM assistant for a part-time role Monday through Friday. The position runs 7am-12pm or 1pm, with responsibilities including answering phones, scheduling jobs, dispatching technicians, and maintaining accurate records using Office 365.

The ideal candidate has strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Training and advancement opportunities are available.

Qualifications

• High school diploma or GED or equivalent.
• 1+ year of office/clerical experience.
• Excellent communication and organizational abilities.

Responsibilities

• Dispatching and Scheduling: answer phones and schedule jobs with professionalism.
• Answering phones: handle calls, take messages, and coordinate with dispatchers.
• MS Office Proficiency: use Word, Excel, and Office 365 efficiently.
• Data Entry: input and manage data with accuracy.

Skills

MS Office

Data Entry

Attention to detail

Communication

Organizational skills

Multitasking

Education

High School Diploma / GED

Tools

Office 365

Excel

Job description

Benefits:

• Health insurance
• Paid time off
• Bonus based on performance
• Flexible schedule
• Opportunity for advancement
• Training & development
• Vision insurance
• Dental insurance

Company Overview:

We are seeking a dynamic individual to answer phones, dispatch & CRM. We need an in-office person Monday-Friday part time to begin with from 7am-12 or 1pm.

Specific Responsibilities:

• Dispatching and Scheduling: Answer phones and schedule appointments with professionalism and attention to detail. Arrange the always moving schedule & work with the technicians throughout the day.
• Answer phones: Answering phones, booking jobs, taking messages & working closely with fellow dispatchers.
• Microsoft Office Proficiency: Work efficiently with Microsoft Word, Excel, and other Office 365 applications.
• Data Entry: Input and manage data with precision.

Job Requirements:

You will be asked to perform office/clerical duties to ensure internal paperwork is processed correctly. Answering the phones, running the dispatch board & scheduling technicians will be the main position.

• Attention to detail and problem-solving abilities.
• Strong organizational and multitasking skills.
• Proficient in Microsoft Office and Excel
• Excellent communication skills, both written and verbal.

Desired Experience:

High school diploma or general education degree (GED) and a minimum of one year work experience and/or training: or equivalent combination of education and experience.

There’s a reason Mr. Rooter® Plumbing has been around since 1968 – we’re the best of the best. Work with Mr. Rooter® Plumbing and you’ll have access to the latest technology. Ready to step up? With hundreds of locations worldwide, each is independently owned and operated. Our team of qualified experts lives our code of values of Respect, Integrity, and Customer Focus while having fun in the process!