Dispatch Coordinator (Sunday - Wednesday)

RUA; New Brighton (MN); On-site; USD 45,000 - 73,000; Full time

Job summary

Ruan is seeking a Dispatcher to coordinate on-site pickup and delivery in New Brighton, MN. You will assign workloads, monitor driver performance, and resolve scheduling issues to meet customer expectations.

Requirements include a high school diploma or GED and 1–2 years in transportation or related roles, with DOT rules knowledge. Strong communication and MS Office skills are essential.

Qualifications

• High school diploma or GED or equivalent work experience.
• 1–2 years in transportation, dispatching, or related customer service.
• Excellent written and verbal communication.
• Knowledge of DOT rules and regulations.
• Strong working knowledge of dispatch systems and Microsoft Office.

Responsibilities

• Coordinate timely pickup and delivery of customer orders within assigned area while maintaining customer expectations.
• Direct and schedule drivers' work; notify drivers of assignments to ensure on-time movement of goods.
• Identify and resolve daily service and scheduling issues; maintain professional communication with customers.
• Monitor drivers' hours of service to prevent DOT violations.
• Communicate with customers regularly regarding issues impacting service.
• Prepare and process data and paperwork; update dispatch information in real-time.
• Monitor and promote safety in all areas of dispatch.

Skills

Communication

DOT rules

Tech literacy

Education

High school diploma/GED

Tools

Dispatch software

Microsoft Office

Job description

#2116

New Brighton, Minnesota, United States

Job Description

This position works on-site in New Brighton, MN

Hours: 5:00P-3:00A

Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.

Responsibilities:

• Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.
• Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.
• Identify and resolve daily service and scheduling issues. Inform and elevate service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
• Monitor drivers' hours of service to prevent DOT violations.
• Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
• Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time.
• Monitor and promote safety in all areas of dispatch.

Requirements

Job Requirements/Minimum Qualifications:

Education:High school diploma/GED or equivalent work experience.

Experience: 1-2 years of Transportation, dispatching, terminal assistant, customer service or other related experience.

• Excellent written and verbal communication skills.
• Knowledge of DOT rules and regulations required.
• Strong working knowledge of technology within dispatch systems and Microsoft Office Suite.

Ruan provides benefits which include: Medical, Dental, Vision, Disability, Life, as well as 401K and Paid Time Off.

Pay Range

The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay. The actual pay rate will depend on the person's qualifications and experience. $21.84 - $34.96 / hour

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.