Dispatch Coordinator I (St. Louis)

Career Fair Connection; Northern (KY); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Voluntary Life/Disability

401(k) with company match

PTO

Tuition Reimbursement

Grubhub+ membership

Job summary

ACERTUS is seeking a Dispatch Coordinator I to proactively source carrier capacity, match loads, and optimize assignments using data and performance scorecards. You will manage carrier communications and resolve operational issues while building lasting partnerships to support reliable transportation operations.

The role emphasizes meeting schedules, maintaining high service levels, and contributing to a collaborative carrier operations team.

Qualifications

• High school diploma or equivalent; an associate’s degree in business or related field is a plus.
• 1-3 years of dispatching experience in logistics is required.
• Some customer service experience is preferred.

Responsibilities

• Source carrier capacity through cold calling, outreach, and relationship development.
• Optimize load assignments using historical data, market insights, and carrier performance scorecards.
• Manage inbound and outbound communication with carriers to ensure timely updates and issue resolution.
• Identify, investigate, and resolve operational and audit-related issues.
• Build and maintain strong carrier relationships to support growth of dedicated partnerships.
• Support load coverage through planning, coordination, and execution.
• Assist with order payables, costing analysis, and monitoring market trends.
• Proactively support the broader carrier operations team to ensure efficient transportation performance.

Skills

Communication skills

Attention to detail

Customer service

Multi-tasking

Independent worker

Willingness to learn

Time management

Education

High School Diploma

Associate degree in business

Tools

Microsoft Office

Job description

The Dispatch Coordinator I is responsible for proactively sourcing and securing carrier capacity through cold calling, matching loads with dedicated carriers, and leveraging historical data and performance scorecards to optimize carrier assignments. This role also manages inbound carrier communications, audits and resolves operational issues, and builds strong, lasting carrier relationships to support reliable and efficient transportation operations.

• Monday-Friday, 12:00pm-9:00pm
• Monday-Friday, 8:00am-4:30pm
• Monday-Friday. 8:30am-5:00pm

Compensation:

$21-$23/hour based on experience and schedule assignment

• Source carrier capacity through cold calling, outreach, and relationship development.
• Optimize load assignments using historical data, market insights, and carrier performance scorecards.
• Manage inbound and outbound communication with carriers to ensure timely updates and issue resolution.
• Identify, investigate, and resolve operational and audit-related issues.
• Build and maintain strong carrier relationships, supporting efforts to grow dedicated carrier partnerships.
• Support load coverage through effective planning, coordination, and execution.
• Assist with order payables, costing analysis, and monitoring market trends.
• Proactively support the broader carrier operations team to ensure efficient and reliable transportation performance.
• Additional duties, assigned to support business needs.

Required Qualifications – Required qualifications to effectively perform the job. An equivalent combination of education, training and experience will be considered. (Additional requirements may be designated by position.)

• High school diploma or equivalent; associate’s degree in business or a related field is a plus.
• 1-3 years of previous experience dispatching, preferably in the logistics field, is required.
• Some experience with customer service is preferred.

Knowledge, Skills and Abilities – May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position.

• Proficient in Microsoft Office programs and other general office equipment.
• Organized thinker with exceptional attention to detail and accuracy.
• Excellent communication skills, both verbally and in writing.
• Ability to deliver exceptional customer service.
• Ability to multi-task.
• Ability to work independently.
• Willingness to learn and assume responsibility.
• Personal responsibility to manage change.
• Ability to act quickly and decisively in high-pressure situations.
• Knowledge of transportation industry practices and regulations preferred.

At ACERTUS. we believe our employees are our greatest asset. That’s why we offer a comprehensive benefits package designed to support your health, financial well-being, work-life balance, and professional growth.

• Medical, Dental, and Vision
• Voluntary Life/Disability, Accident, Critical Illness, and Hospital Indemnity
• Company Paid Basic Life and Long-Term Disability
• Company Paid Time Off (PTO)
• 401(k) with company match
• Tuition Reimbursement, Financial wellness resources, Retirement planning, and legal services
• Employee discount programs
• Complimentary Grubhub+ membership
• Casual dress code

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

• General office conditions. Exposed to moderate noise levels.

Physical Abilities – Activities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Required to use close vision and be able to focus.
• Regularly required to talk and hear; frequently required to sit, stand and bend at the knee and waist, and walk.
• Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.
• Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment.
• Regular attendance is a necessary and essential function.

This job description is intended to describe the general nature and level of work being performed and is not an exhaustive list of all duties, responsibilities, or qualifications. Employees may be required to perform other reasonably related duties as assigned to meet business needs. ACERTUS reserves the right to modify, revise, or update job duties, responsibilities, and requirements at any time.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.