Dispatch Coordinator I — Carrier Ops (Sign-On)

Acertusdelivers made Inc; Missouri; On-site; USD 27,552 - 35,817; Full time

Benefits offered by this job

Sign-on bonus

Job summary

ACERTUS is seeking a Dispatch Coordinator I to proactively source carrier capacity, match loads with dedicated carriers, and optimize assignments using data and scorecards. You will manage inbound carrier communications, resolve operational issues, and build lasting carrier relationships to support reliable transportation operations.

Schedule includes multiple shifts and a weekend day. The role requires 1-3 years in dispatching, strong Microsoft Office skills, and excellent communication.

Qualifications

• High school diploma or equivalent; associate's degree in business or a related field is a plus.
• 1-3 years of previous experience dispatching, preferably in the logistics field, is required.
• Some experience with customer service is preferred.

Responsibilities

• Source carrier capacity through cold calling, outreach, and relationship development.
• Optimize load assignments using historical data, market insights, and carrier performance scorecards.
• Manage inbound and outbound communication with carriers to ensure timely updates and issue resolution.
• Identify, investigate, and resolve operational and audit-related issues.
• Build and maintain strong carrier relationships, supporting efforts to grow dedicated carrier partnerships.
• Support load coverage through effective planning, coordination, and execution.
• Assist with order payables, costing analysis, and monitoring market trends.
• Proactively support the broader carrier operations team to ensure efficient and reliable transportation performance.
• Additional duties, assigned to support business needs.

Skills

Microsoft Office

Excellent communication

Customer service

Attention to detail

Multi-tasking

Independent worker

Education

High school diploma or equivalent

Associate's degree in business or related field (preferred)

Job description

ACERTUS is seeking a Dispatch Coordinator I to proactively source carrier capacity, match loads with dedicated carriers, and optimize assignments using data and scorecards. You will manage inbound carrier communications, resolve operational issues, and build lasting carrier relationships to support reliable transportation operations.

Schedule includes multiple shifts and a weekend day. The role requires 1-3 years in dispatching, strong Microsoft Office skills, and excellent communication.