Dispatch Coordinator: Customer Service & Field Tech Scheduling

Mark Vii Equipment; Arvada (CO); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401(k)

Job summary

Mark Vii Equipment in Arvada, CO is seeking a Dispatcher to manage service calls and coordinate our Field Technicians. You will be the key contact for our car wash customers, ensuring clear communication and timely service resolutions.

The role involves routing technicians, monitoring dispatch queues, following up on warranty work, and generating repair quotes. Candidates should have a High School diploma and customer service experience.

Qualifications

• High school graduate.
• Customer service experience required.
• Bilingual English/French is a plus.

Responsibilities

• Serve as primary liaison between customers and service technicians.
• Route technicians to service calls and manage schedules for efficiency.
• Monitor dispatch board and open tickets to address pending calls.

Skills

French Canadian

Communication skills

Active listening

Attention to detail

Independent work

Customer-focused

Education

High School Diploma

Tools

MS Office

SAP

Job description

Mark Vii Equipment in Arvada, CO is seeking a Dispatcher to manage service calls and coordinate our Field Technicians. You will be the key contact for our car wash customers, ensuring clear communication and timely service resolutions.

The role involves routing technicians, monitoring dispatch queues, following up on warranty work, and generating repair quotes. Candidates should have a High School diploma and customer service experience.