Dispatch Coordinator

Ruan Transportation Management Systems; Yuma (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

Ruan Transportation Management Systems in Yuma, AZ is seeking a full-time onsite Dispatcher to coordinate daily driver movements and ensure on-time deliveries. Working on a rotating schedule with hours from 2:00 PM to 2:00 AM, you will assign workloads, monitor performance, and resolve scheduling issues in near real-time.

You'll maintain DOT compliance, document driver activities, and communicate regularly with customers about service expectations, while upholding safety and efficiency

Responsibilities

• Coordinate pickup and delivery of customer orders within the assigned area.
• Direct and schedule drivers' work to ensure on-time movement of goods.
• Monitor driver activities and performance.
• Monitor and promote compliance with DOT hours of service requirements.
• Maintain timely and professional communication with customers regarding service issues.

Job description

This is a full-time position working onsite in Yuma, AZ.

Rotating Schedule:

Week 1: Monday, Tuesday, Friday, Saturday and Sunday (Wednesday & Thursday Off)

Week 2: Wednesday & Thursday (Monday, Tuesday, Friday, Saturday and Sunday Off)

Hours:

2:00 PM-2:00 AM

Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.

Responsibilities:

• Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.
• Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.
• Identify and resolve daily service and scheduling issues. Inform and elevate service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
• Monitor drivers' hours of service to prevent DOT violations.
• Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
• Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time.
• Monitor and promote safety in all areas of dispatch.