Dispatch Coordinator

Socket.dev; Town of Saukville (WI); On-site; USD 29,000 - 47,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability

Life

401K

Paid Time Off

Job summary

Socket.dev is seeking a Transportation Dispatcher in Saukville, WI to coordinate timely pickup and delivery of customer orders, assign workloads to drivers, and resolve scheduling issues. You will use the dispatch system to capture operational data in near real-time and ensure DOT compliance.

The role requires 1-2 years in transportation/dispatch or related field, with strong communication skills and proficiency in Microsoft Office.

Qualifications

• High school diploma or equivalent.

Responsibilities

• Coordinate timely pickup and delivery of customer orders within the assigned area.
• Direct and schedule drivers' work to maximize efficiency.
• Monitor driver activities and performance to ensure on-time movement of goods.
• Identify and resolve daily service and scheduling issues and communicate with management.
• Monitor drivers' hours of service to prevent DOT violations.
• Maintain timely communication with customer contacts regarding issues impacting service.
• Compile and update data in dispatch systems in near real-time.

Skills

Excellent communication

DOT regulations knowledge

Dispatch systems knowledge

MS Office proficiency

Education

High school diploma/GED

Tools

Dispatch software

Job description

Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.

Responsibilities

• Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.
• Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.
• Identify and resolve daily service and scheduling issues. Inform and elevate service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
• Monitor drivers' hours of service to prevent DOT violations.
• Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
• Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time.
• Monitor and promote safety in all areas of dispatch.

Qualifications

This is a full time position working onsite in Saukville, WI.

Schedule: Monday - Friday

Hours: 8:00AM - 5:00PM

Pay Range: $20.85-$33.37

Job Requirements/Minimum Qualifications

Education: High school diploma/GED or equivalent work experience.

Experience: 1-2 years of Transportation, dispatching, terminal assistant, customer service or other related experience.

• Excellent written and verbal communication skills.
• Knowledge of DOT rules and regulations required.
• Strong working knowledge of technology within dispatch systems and Microsoft Office Suite.

Benefits

• Medical
• Dental
• Vision
• Disability
• Life
• 401K
• Paid Time Off