Customer Service & Dispatch Coordinator

Windsor America; Manchaca (TX); In loco; USD 36.000 - 54.000; Tempo pieno

Descrizione del lavoro

Windsor America’s Eco Garage Door Services is seeking a Customer Service & Dispatch Coordinator in Manchaca, TX. You’ll be the main link between customers and field technicians, answering calls, booking appointments, and managing daily schedules.

You’ll turn inbound inquiries into booked jobs, coordinate with technicians, and follow up with customers. Strong communication, organization, and comfort with outbound calls are essential in this fast-paced, on-site role.

Competenze

• 1+ year of experience in customer service, call center, dispatching, or scheduling.
• Strong verbal and written communication skills.
• Confidence on the phone, including making outbound calls.

Mansioni

• Turn inbound calls into booked appointments
• Recommend repairs, maintenance plans, and installation services based on customer needs
• Coordinate with technicians to keep schedules efficient and customers informed
• Keep customer information, service notes, estimates, and payment records accurate
• Resolve customer concerns and elevate issues when needed
• Meet booking, sales, and customer service goals

Conoscenze

Customer service

Phone proficiency

Communication

Organization

Multitasking

Attention to detail

On-site work

Reliability

Formazione

High school diploma or equivalent

Strumenti

ServiceTitan

Descrizione del lavoro

About Us

Eco Garage Door Services provides professional garage door repair, installation, and maintenance to customers throughout Texas. As part of the Windsor America family, we offer the stability of a growing organization with the feel of a local team. We value initiative, invest in our people, and give you room to make a real impact.

About the Role

As our Customer Service & Dispatch Coordinator, you'll be the main link between our customers and our field technicians. You'll answer calls, book appointments, manage the daily technician schedule, and make outbound calls to follow up with customers and help grow our business. If you're confident on the phone, love staying organized, and enjoy a fast-paced day, this role is for you.

What Your Day Looks Like

• Customer Service & Scheduling (about 70%): Answer inbound calls, schedule repairs and installations, and help customers with basic troubleshooting and service questions.
• Dispatch & Follow-Up (about 20%): Manage technician schedules throughout the day, confirm appointments, follow up on open estimates, and reach out to past customers.
• Outbound Calling (about 10%): Contact property managers, home owners, and referral partners to create new service opportunities.

Responsibilities

• Turn inbound calls into booked appointments
• Recommend repairs, maintenance plans, and installation services based on customer needs
• Coordinate with technicians to keep schedules efficient and customers informed
• Keep customer information, service notes, estimates, and payment records accurate
• Resolve customer concerns and elevate issues when needed
• Meet booking, sales, and customer service goals

What You Bring

• 1+ year of experience in customer service, call center, dispatching, or scheduling
• Confidence on the phone, including making outbound calls
• Strong verbal and written communication skills
• Excellent organization and attention to detail
• Ability to multitask in a busy environment
• Positive attitude and strong work ethic
• High school diploma or equivalent
• Reliable transportation and ability to work on-site in Manchaca, TX

Nice to Have

• Experience in home services (HVAC, plumbing, electrical, garage doors, or similar)
• Familiarity with ServiceTitan or similar scheduling/CRM software
• Appointment setting or inside sales experience
• Experience supporting field service technicians

Equal Opportunity Employer

Eco Garage Door Services is proud to be an equal opportunity employer. We provide a workplace free from discrimination and harassment and comply with all applicable employment laws. Hiring decisions are based on business needs, job requirements, and individual qualifications. We do not discriminate or tolerate harassment on the basis of race, color, religion, gender identity, national origin, age, disability, sexual orientation, veteran status, or any other protected characteristic. Reasonable accommodations are available for applicants with disabilities during the hiring process.