Dispatch Coordinator

RWJBarnabas Health; New Brunswick (NJ); On-site; USD 59,000 - 73,000; Full time

Benefits offered by this job

PTO

Medical Insurance

Dental Insurance

Retirement Plans

Disability Insurance

Life Insurance

Tuition Reimbursement

FSAs

Job summary

RWJBarnabas Health in New Brunswick, NJ, is seeking a Dispatch Coordinator to oversee administrative and operational policies in the communication center, ensuring CAD, 9-1-1 systems, and policy compliance align with RWJBH EMS standards.

The role requires at least 3 years of medical dispatch experience, NJ Basic Telecommunicator and EMD certifications, and strong clear English communication to coordinate with EMS teams and public safety partners. Associates degree or higher preferred.

Qualifications

• 3+ years of medical dispatch experience required.
• Must be at least 18 years old.

Responsibilities

• Oversee administrative and operational policies in the communication center.
• Ensure CAD and 9-1-1 systems are used correctly and compliant with policies.
• Coordinate with EMS agencies, public safety, and other PSAPs.
• Attend regularly scheduled administrative meetings with operational work groups.

Skills

Medical dispatch

English communication

Policy adherence

Education

NJ Basic Telecommunicator certification

IAED EMD certification

ACPE-SPO, preferred

Job description

Dispatch Coordinator

Job Title: Coordinator

Location: Mobile Health

Department Name: MH Central Communication

Req #: 0000265500

Status: Salaried

Shift: Day

Pay Range: $58,500.00 - $73,200.00 per year

Req #: 0000265500
Category: Emergency Medical Services (EMS)
Status: Full-Time
Shift: Day
Facility: RWJBH Mobile Health (EMS)
Department: MH Central Communication
Pay Range: $58,500.00 - $73,200.00 per year
Location: ONE ROBERT WOOD JOHNSON PLACE, NEW BRUNSWICK, NJ 08901

Pay Transparency

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

A Typical Day

The Dispatch Coordinator is responsible for overseeing all administrative and operational policies and procedures in the communication center.Standard of performance is based on the practical use and knowledge of skills, and techniques within the NAED EMD Guidelines, Computer Aided Dispatch (CAD)software, 9-1-1 Phone system, relevant 9-1-1 access points, and compliance with all applicable laws, regulations, and RWJBH EMS policies.

Responsibilities of the role include but are not limited to:

• Conducts self and sets expectations for others to conduct themselves in a manner consistent with our Mission, Vision, Values, Characteristics, Credo and Mantra
• Capable of communicating clearly, effectively and in English via written and verbal means
• Responsible for baseline and continuing knowledge of RWJBH policies and procedures and all applicable State and Federal statutes and regulations concerning basic telecommunicator, EMD certifications, and accreditation status
• Responsible for updating, educating, and enforcement of the policies, procedures, and guidelinesInteracts professionally with management, colleagues from other EMS agencies, public safety personnel, other PSAP/Dispatch Centers, and members of the public
• Required to attend regularly scheduled Administrative meetings with operational work groups
• Responsible for maintaining all RWJBH Communication reporting including correcting all reported deficiencies in a timely manner
• Any deficiency that is unable to be corrected in a timely manner must be escalated to the Communication Manager
• In addition, the Coordinator must meet all of the requirements of the Dispatcher 1 and Dispatcher 2 responsibilities and job functions descriptions except where waived by the appropriate authority
• Coordinator will be required to work to the level of their certification within the RWJBH EMS division when circumstances warrant
• This may be accomplished as a first responder (as permitted by regulation), as a staff member when the minimum staffing level is not achieved, or at the discretion of the manager for operational control
• Performs other duties as required or requested by management team, necessary to the function of the department or training level

To Be Considered

Required:

• 3-years of medical dispatch experience
• Must be at least 18 years of age

Preferred:

• Associates Degree or higher, preferred
• 3-years of supervisory experience, preferred

Licenses and Certifications Required:

• NJ Basic Telecommunicator certification
• IAED EMD certification
• ACPE-SPO, preferred

Other Duties:

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees' physical, emotional, social, and financial health.

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vast improvements in the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey-whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer