Dispatcher

RWJBarnabas Health; West Orange (NJ); On-site; USD 33,000 - 43,000; Full time

Benefits offered by this job

Paid Time Off

Retirement plans

Medical insurance

Dental and vision insurance

Disability and life insurance

Tuition reimbursement

Flexible spending accounts

Wellness programs

Pet insurance discounts

Job summary

RWJBarnabas Health is seeking a dedicated Corporate Security Dispatcher to monitor CCTV and life-safety systems, coordinate incident responses, and dispatch security personnel within a fast-paced hospital environment.

You will maintain accurate logs, prepare incident reports, and communicate with internal departments and emergency responders to protect patients, staff, and visitors.

Qualifications

• Minimum of two years in security dispatch or command center operations.
• Bachelors degree preferred in Corporate Security, National Security, Criminal Justice, Law, Emergency Management or related field.
• Experience in Corporate/Security or Hospital Security environments is preferred.

Responsibilities

• Continuously monitoring CCTV, access control, fire alarm and other security systems.
• Dispatching Security personnel and equipment; coordinating with emergency responders.
• Maintaining logs and incident reports; preparing data summaries for leadership.
• Communicating across departments and external agencies in a timely, clear manner.
• Using Microsoft Excel to analyze security data and generate reports.

Skills

Security dispatch

Radio communications

CCTV monitoring

Emergency response coordination

Multitasking

Education

Bachelors Degree in Corporate Security or related field

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Job Title: Dispatcher

Location: SBC Corporation

Department Name: Security Administration

Req #: 0000262485

Status: Hourly

Shift: Evening

Pay Range: $24.20 - $31.39 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Corporate Security Dispatcher serves as an important part of the Security team by staffing the Security Communications Center and supporting the communication, coordination, and operational activities of the Corporate Security Team. This role combines strong communication, organization, technology skills, situational awareness, and critical thinking to help maintain a safe and secure environment for patients, visitors, staff, and healthcare operations. The Security Dispatcher monitors security and life-safety systems, coordinates responses to incidents and alarms, dispatches Security personnel and equipment, communicates with internal departments and external emergency responders, and maintains accurate security records and reports. The ability to remain calm and organized in a fast-paced environment, quickly adapt to changing circumstances, and communicate effectively across a highly matrixed organization is critical to success in this position.

As a Corporate Security Dispatcher, a typical day might include the following:

• Continuously monitoring CCTV, access control, fire alarm, and other security systems to identify potential threats, safety concerns, or system breaches
• Monitoring and responding to security and fire alarms by assessing situations and initiating appropriate actions, including dispatching Security personnel or contacting emergency services
• Serving as a central communication point for the Security team by relaying information through radio, telephone, email, and other communication systems
• Coordinating and dispatching Security personnel and equipment to incidents, problem areas, and other locations requiring assistance
• Coordinating with local police, fire departments, emergency medical services, and other emergency responders during security incidents, medical emergencies, fires, natural disasters, and other critical events
• Using access control systems, CCTV management systems, and visitor management systems to support daily Security operations
• Maintaining accurate and detailed logs of security events, alarms, incidents, communications, and actions taken
• Preparing incident reports, data summaries, and recommendations for Security leadership and management
• Reviewing, assessing, and analyzing security-related data using Microsoft Excel to identify trends, patterns, and areas requiring attention
• Using advanced Microsoft Excel skills, including pivot tables, to organize and analyze operational and security data
• Managing radio and telephone communications and maintaining accurate call logs
• Supporting key control activities and maintaining appropriate documentation
• Supporting Security operations by coordinating incoming and outgoing shipments and other communications center activities
• Learning and utilizing new security technologies and systems as they are implemented
• Maintaining a highly organized and professional approach while responding quickly to changing priorities and operational needs

The Corporate Security Dispatcher role might be for you if:

• You remain calm, organized, professional, and focused in a fast-paced Security Communications Center
• You can quickly assess changing situations, prioritize competing demands, and take appropriate action while maintaining a positive attitude and strong work ethic
• You communicate clearly, efficiently, and professionally with Security personnel, leadership, hospital staff, patients, visitors, emergency responders, and external agencies
• You have strong critical-thinking, problem-solving, multitasking, and decision-making skills
• You are comfortable monitoring multiple systems simultaneously, including CCTV, access control, fire alarm, and visitor management systems
• You are highly organized and detail-oriented when maintaining logs, documenting incidents, preparing reports, and managing operational information
• You are highly proficient in Microsoft Office, particularly Microsoft Excel, Word, Outlook, and PowerPoint
• You have advanced Microsoft Excel skills and are comfortable quickly creating and using pivot tables to analyze and present data
• You are comfortable learning new technology and adapting to new security systems and operational tools
• You have experience working in a Corporate Security, Hospital Security, Contract Security, Command Center, or Security Communications environment
• You can communicate effectively across a highly matrixed organization and collaborate with multiple internal departments and external emergency response agencies
• You are committed to helping protect people, property, information, and the quality of the healthcare environment

This is a Full Time position with multiple 8-hour shift opportunities.

To be considered for this opportunity, you should have at least two years of security dispatch or command center operator experience. A Bachelor’s Degree in Corporate Security, National Security, Criminal Justice, Law, Business Management, Emergency Management, or a related field is preferred. Experience working in a Corporate Security, Hospital Security, or Contract Security department is also preferred.

Excellent administrative, organizational, written, and verbal communication skills are required. You must be highly proficient in Microsoft Word, Outlook, Excel, and PowerPoint, with expert-level Microsoft Excel skills, including the ability to quickly create pivot tables and analyze data. You must be results- and goal-oriented with strong critical-thinking and multitasking capabilities and the ability to communicate effectively and efficiently across a highly matrixed organization.

Bilingual or multilingual language skills are strongly preferred depending on facility needs. Membership in a professional security organization, such as ASIS International or the International Association for Healthcare Security and Safety (IAHSS), is also preferred.

Benefits and Perks:

At RWJBarnabas Health, employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources designed to support physical, emotional, financial, personal, career, and community wellbeing.

Benefits and resources include:

• Paid Time Off, including vacation, holidays, and sick time
• Retirement plans
• Medical and prescription drug insurance
• Dental and vision insurance
• Disability and life insurance
• Paid parental leave
• Tuition reimbursement
• Student loan planning support
• Flexible spending accounts
• Wellness programs
• Voluntary benefits, including pet insurance
• Community and volunteer opportunities
• Discounts through partners such as NJ Devils, NJ PAC, Verizon, and more

Choosing RWJBarnabas Health

RWJBarnabas Health is the premier healthcare destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time.

As the leading academic health system in New Jersey, RWJBarnabas Health advances innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health is committed to making a meaningful impact in communities throughout New Jersey by improving the health of local residents while creating educational and career opportunities. The organization understands the growing and evolving needs of New Jersey residents and works to enhance coordination for complex health conditions while improving community health through local programs and education.

Equal Opportunity Employer