Dispatch Coordinator

Ruan; San Antonio (TX); Hybrid; USD 42,000 - 59,000; Full time

Job summary

Ruan in San Antonio, TX is seeking a Transportation Dispatcher to coordinate timely pickup and delivery, assign workload to drivers, monitor movements, and resolve scheduling issues in compliance with DOT rules.

You will use dispatch management systems to capture operational data in near real time, monitor hours of service, and communicate with customers to ensure service levels. The role emphasizes safety, efficiency, and accurate documentation.

Qualifications

• High school diploma or GED required.
• 1-2 years of transportation/dispatch experience.
• Excellent written and verbal communication skills.
• Knowledge of DOT rules and regulations required.
• Familiarity with dispatch technology and Microsoft Office Suite.

Responsibilities

• Coordinate timely pickup and delivery of customer orders within assigned area.
• Direct and schedule drivers, monitor activities to ensure on-time movements.
• Identify and resolve daily service and scheduling issues; communicate with customers and management as needed.
• Monitor drivers’ Hours of Service to prevent violations.
• Accurately prepare and process data and paperwork, update dispatch system in real time.
• Promote safety in all areas of dispatch.

Skills

Communication

DOT regulations

Dispatch software

MS Office proficiency

Education

High school diploma or GED

Tools

Dispatch software systems

Microsoft Office Suite

Job description

Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.

Responsibilities:

• Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.
• Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.
• Identify and resolve daily service and scheduling issues. Inform and upscale service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
• Monitor drivers' hours of service to prevent DOT violations.
• Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
• Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time.
• Monitor and promote safety in all areas of dispatch.

Requirements

Job Requirements/Minimum Qualifications:

Education:High school diploma/GED or equivalent work experience.

Experience: 1-2 years of Transportation, dispatching, terminal assistant, customer service or other related experience.

• Excellent written and verbal communication skills.
• Knowledge of DOT rules and regulations required.
• Strong working knowledge of technology within dispatch systems and Microsoft Office Suite.

Ruan provides benefits which include:

• Medical
• Dental
• Vision
• Disability
• Life
• 401K
• Paid Time Off