Dispatch Coordinator

3 Tone Enterprise; Katy (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Three Tone Enterprise is seeking a detail-oriented Dispatch Coordinator to support the Logistics team by managing daily dispatch operations, coordinating deliveries, and ensuring timely order fulfillment in a fast-paced e-commerce environment.

The role requires strong communication, multitasking, and data-entry skills, with on-site work in Katy, TX.

Qualifications

• Strong dispatching and scheduling skills.
• Excellent communication with internal teams, drivers and customers.
• Able to manage multiple orders and deadlines in a fast-paced environment.
• Accurate data entry and maintenance of dispatch logs/records.
• Familiarity with dispatch or logistics software.

Responsibilities

• Coordinate daily dispatch activities and assign orders for timely fulfillment.
• Track deliveries in real time and communicate status updates.
• Act as primary contact between drivers, teams and customers for dispatch matters.
• Maintain dispatch logs and shipment documentation with data accuracy.
• Monitor inventory/shipment data to ensure correct processing.
• Assist customer service with delivery status and order issues.
• Prioritize multiple dispatch requests in a fast-paced setting.
• Resolve delivery or logistics issues quickly to minimize disruption.
• Collaborate with Logistics, Customer Service, and Fulfillment teams.
• Uphold company values of Integrity, Innovation, Accountability, and Teamwork.

Skills

Dispatch coordination

Communication

Multi-tasking

Data entry

Computer systems

Education

High School Diploma or equivalent

Tools

Dispatch software

TMS

E-commerce platforms

Job description

Three Tone Enterprise is seeking a detail-oriented and proactive Dispatch Coordinator to support the Logistics team by managing daily dispatch operations, coordinating deliveries, and ensuring timely, accurate order fulfillment. This is ideal for an organized professional who thrives in a fast-paced environment and can independently manage scheduling, tracking, and communication across multiple orders and delivery partners.

The successful candidate will possess strong dispatching and multi-tasking skills, excellent communication abilities, and a service-oriented mindset when working with internal teams, drivers, and customers. This individual takes ownership of daily dispatch activities and is committed to keeping operations running smoothly and efficiently.

Key Responsibilities:

• Coordinate daily dispatch activities, including scheduling and assigning orders to ensure timely fulfillment.
• Track deliveries in real time, proactively identify delays, and communicate status updates to internal teams and customers.
• Serve as the primary point of contact between drivers, internal teams, and customers for dispatch-related matters.
• Perform accurate data entry to maintain dispatch logs, order records, and shipment documentation.
• Monitor inventory and shipment information to ensure orders are processed and dispatched correctly.
• Support customer service inquiries related to dispatch, delivery status, and order issues.
• Prioritize and manage multiple dispatch requests simultaneously in a fast-paced e-commerce environment.
• Identify and resolve delivery or logistics issues quickly to minimize disruption to operations.
• Collaborate with Logistics, Customer Service, and Fulfillment teams to support efficient day-to-day operations.
• Uphold Three Tone Enterprise's core values of Integrity, Innovation, Accountability, and Teamwork.

Qualifications:

• Strong dispatching skills, including scheduling, tracking, and coordinating orders and deliveries.
• Effective communication and customer service skills, with the ability to interact professionally with internal teams and customers.
• Skilled multi-tasker, able to manage multiple orders, priorities, and deadlines in a fast-paced environment.
• Accurate data entry skills and strong attention to detail for maintaining dispatch logs and records.
• Basic proficiency with computer systems, spreadsheets, and dispatch or logistics software.
• Strong organizational and problem-solving abilities with a focus on timely issue resolution.

Requirements:

• High School Diploma or equivalent required; additional education or experience in logistics, dispatch, or e-commerce is beneficial.
• Prior experience in dispatch, order coordination, logistics, or a related fast-paced operational role preferred.
• Comfortable spending a significant portion of the workday communicating with drivers, internal teams, and customers by phone and email.
• Ability to work independently while managing multiple competing priorities in a fast-paced office environment.
• Ability to work on-site in Katy, TX, with reliability and punctuality in attendance.

Preferred Qualifications:

• Experience with dispatch, TMS, or e-commerce order management platforms.
• Experience monitoring inventory and shipment data across multiple online sales channels.
• Demonstrated success improving dispatch efficiency or resolving delivery issues quickly.