Dispatch Center Supervisor

werner; Little Rock (AR); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Tuition reimbursement

Vision insurance

Weekly pay - Direct Deposit

Job summary

Werner Enterprises, Inc. is seeking a Dispatch Manager to coach and motivate Dispatch - Call Center representatives as they handle client calls. You will hire, train, and support agents, monitor progress, and provide ongoing coaching to ensure expectations are met and customers are supported.

You will oversee training, respond to questions, analyze performance data, and collaborate with managers to improve dispatch operations for customer satisfaction.

Qualifications

• Combination of education and 1-2 years relevant logistics/dispatch experience collectively considered.
• Excellent organizational, leadership, communication, reporting skills
• High energy and motivating skills
• Routing and dispatch skills.
• Computer proficiency: Microsoft Applications and other operational or client systems
• Ability to safeguard customers' personal information.
• Detail-oriented, analytical problem-solver and ability to multi-task in a demanding environment, high-pressure, high-volume environment.
• Knowledge of relevant policies, practices and procedures and requirements / standards.
• Communication: Crisp and effective written, verbal communication skills and follow through
• Must be able to read and speak the professional English language and conversational Portuguese is a plus.
• Must be able to work flexible schedules including weekends and holidays

Responsibilities

• Hiring, training, and preparing Dispatch - Call Center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
• Ensuring agents understand and comply with all Dispatch - Call Center objectives, performance standards, and policies.
• Answering agent questions regarding best practices or difficult calls.
• Identifying operational issues and suggesting possible improvements.
• Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
• Preparing reports and analyzing data to assist management as they determine Dispatch - Call Center goals.
• Working with other supervisors and management team members to support agents and maximize customer satisfaction.

Skills

Verbal communication

Written communication

Leadership

Coaching

Motivation

Customer service

Problem solving

Analytical

Team management

Tools

Dispatch-Logistics software

Phone systems

Microsoft Applications

Job description

Werner Enterprises, Inc. is seeking a Dispatch Manager to coach and motivate Dispatch - Call Center representatives as they handle client calls. You will hire, train, and support agents, monitor progress, and provide ongoing coaching to ensure expectations are met and customers are supported.

You will oversee training, respond to questions, analyze performance data, and collaborate with managers to improve dispatch operations for customer satisfaction.