Dispatch Associate - Located in Pleasant Hill, CA

American Medical Response, Inc.; Pleasant Hill (CA); On-site; USD 4,271,000 - 5,648,000; Full time

Job summary

American Medical Response, Inc. is seeking a Dispatch Associate in Pleasant Hill / Concord, CA (Contra Costa County). This position can be full-time or part-time and reports to the Communications Supervisor.

Dispatchers coordinate emergency and non-emergency calls for EMS units via a Computer Aided Dispatch (CAD) system. The role requires monitoring unit locations, allocating resources, maintaining radio communications, and documenting response times.

Qualifications

• High school diploma or GED required.
• Minimum 6 months of prior work experience with phone and customer service duties.
• Two years of progressive experience within a high-profile EMS or Fire Dispatch system preferred.
• CAD and data entry experience; typing speed of at least 35 wpm; certificate within past 6 months.

Responsibilities

• Receive and dispatch emergency and non-emergency calls to field EMS units using CAD.
• Monitor unit location and movement; allocate resources to match demands.
• Dispatch and maintain radio communications with BLS and ALS units.
• Monitor and document response times; complete daily status reports.

Skills

Customer service

Phone experience

Typing 35 wpm

Oral & written communication

Interpersonal skills

EMS/Fire dispatch exp (preferred)

Education

High school diploma or GED

Tools

CAD system (Intergraph Public Safety)

TRITECH

Job description

More Information About This Job:

Pleasant Hill / Concord, CA (Contra Costa County)

Located in Pleasant Hill, CA

POSITION: Dispatch Associate, Full-Time or Part-Time

POSITION SUMMARY:

We're hiring a Dispatch Associate that will be under the supervision of the Communications Supervisor. The Dispatcher is responsible for receiving and dispatching emergency and non-emergency calls to all field units staffed by Emergency Medical Technicians and Paramedic resources utilizing a Computer Aided Dispatch (CAD) system.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Utilizes sophisticated system status management computer system which monitors, updates, and controls the location and movement of units.
• Receives incoming emergency and non-emergency calls and promptly ascertains proper levels of response, allocates resources to match dynamic system demands and input applicable information into the CAD system.
• Dispatches and maintains radio communications with BLS and ALS units.
• Monitors and documents response times of units.
• Utilizes and maintains professional communications skills with all employees and customers including patients, facilities, and public service agencies.
• Completes and submits daily status reports regarding unusual incidents to Communications Supervisor.
• Monitors system performance and communicates system demands to field employees.
• Adhere to all company policies and procedures.
• Assists in the collection of data for patient billing purposes.
• Periodically ride a shift on an ALS ambulance, QRV, fire engine, paramedic engine, or ladder truck.

MINIMUM QUALIFICATIONS:

• High school diploma or GED.
• Minimum of 18 years of age.
• Must have at least six months of prior work experience with phone and customer service duties.
• Two years of progressive experience within a high-profile EMS or Fire Dispatch system preferred.
• CAD and data entry experience with typing speed of at least 35 wpm required - certificate must be provided at time of interview (must be within the past 6 months.)
• Current CPR and First Aid certification or prior Paramedic or Emergency Medical Technician certification and experience preferred.
• Effective oral, written, and interpersonal communication skills.
• Experience with Intergraph Public Safety CAD system preferred.
• Experience using TRITECH preferred.

Why Choose AMR?

AMR is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors

—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

EEO Statement:

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

More Information About This Job:

Check out our careers site benefits page to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off.

• medical
• vision
• dental
• 401k
• disability
• FSA
• HSA
• EAP
• vacation
• paid time off

Salary Range: $30.91 - $41.49 DOE (This rate applies to 12-hour shift and average 42 hours per week)