Dispatcher

Rural Metro Fire Department; Topeka (KS); On-site; USD 30,307 - 37,195; Full time

Job summary

Global Medical Response is hiring a Dispatcher to receive, record, and manage ambulance requests. The role includes data entry, report generation, and ensuring accurate paperwork during 12-hour night shifts, with weekend and holiday variations.

Qualifications include a high school diploma, EMS or telecommunications experience, strong English, and effective radio/telephone communication. Responsibilities cover adherence to protocols and proper use of dispatch equipment.

Qualifications

• High school diploma or equivalent.
• Minimal medical training or telecommunications experience, or at least 1 year EMS/public safety dispatcher experience.
• Ability to read/write English.
• Clear radio/telephone communication.
• Accurate data entry and reporting.
• Ability to manage multiple tasks simultaneously.
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
• Ability to understand basic computer applications.

Responsibilities

• Receives, records, and manages ambulance requests.
• Allocates EMS resources using protocols and decision rules.
• Ensures completeness and accuracy of shift paperwork.
• Performs data entry including State Run Report data.
• Generates reports and checks for accuracy.
• Locates incident scenes and determines safest routes.
• Relays instructions and maintains up-to-date knowledge of policies.
• Operates equipment (computer, printers, 911 systems, recording devices, phones).
• Follows established parameters/formats in receiving requests for service.
• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.

Skills

Typing speed

English writing

Multitasking

Radio/telephone communication

English literacy

Education

High school diploma

Tools

911 equipment

Computers

Phone systems

Job description

DISPATCHER

Starting at $22.90 / hour with credit given for experience

We’re hiring a Dispatcher to receive, record, and effectively manage requests for ambulance assistance/transport from various sources.

This position works 12-hour shifts, primarily at night. Shifts may be overnight and on weekends and holidays.

Responsibilities:

• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
• Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.
• Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.
• Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.
• Responsible for generating applicable reports and checking for accuracy.
• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
• Relays instructions from supervisors, messages and emergency information.
• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
• Follows established parameters/formats in receiving requests for service.
• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.

MinimumRequiredQualifications:

• High school diploma or equivalent.
• Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher.
• Skilled in reading and writing English.
• Ability to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Ability to manage multiple tasks simultaneously.
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
• Ability to understand basic computer applications.

Why Choose AMR?

AMR is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors—

keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.