Dispatcher

Kansas Emergency Medical Services Association; Topeka, Northern (KS, KY); On-site; USD 30,000 - 33,000; Full time

Job summary

Kansas Emergency Medical Services Association is hiring a Dispatcher to receive, record, and manage ambulance requests. The role involves 12-hour night shifts, with potential overnight, weekend, and holiday work.

You will ensure proper EMS resource allocation, accurate data entry, and adherence to approved protocols. The position requires a high school diploma or equivalent, plus EMS or telecommunications exposure (or 1+ year EMS dispatcher experience).

Qualifications

• High school diploma or equivalent required.
• Minimal medical training or telecommunications experience, or at least 1 year EMS/public safety dispatcher experience.
• Strong reading/writing in English required.
• Clear radio/telephone communication essential.
• Accurate data recording and reporting required.
• Ability to manage multiple tasks simultaneously.
• Good typing speed and accuracy for processing calls.
• Basic computer applications understanding.

Responsibilities

• Understand and implement Emergency Medical Dispatch concepts as published in standard texts and AMR customizations.
• Allocate EMS resources using decision rules and approved protocols.
• Ensure completeness/accuracy of paperwork prior to shift end.
• Enter shift data accurately; include State Run Report data as assigned.
• Generate relevant reports and verify accuracy.
• Locate incidents and determine safest fastest routes using locator tools.
• Relay instructions from supervisors and emergency information.
• Maintain knowledge of company policies, procedures, rules, and memorandums.
• Follow established parameters/formats for receiving service requests.
• Operate equipment including computer, printers, 911 equipment, recording devices, phones.

Skills

English reading/writing

Radio/phone communication

Data recording and reporting

Multitasking

Typing speed and accuracy

Basic computer applications

EMS/telecommunications experience

EMS dispatcher experience (1+ year)

Education

High school diploma or equivalent

Medical training or telecommunications training (preferred)

Job description

Starting at $22.90 / hour with credit given for experience

We’re hiring aDispatcherto receive, record, and effectively manage requests for ambulance assistance/transport from various sources.

This position works 12-hour shifts, primarily at night. Shifts may be overnight and on weekends and holidays.

Responsibilities:

• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
• Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.
• Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.
• Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.
• Responsible for generating applicable reports and checking for accuracy.
• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
• Relays instructions from supervisors, messages and emergency information.
• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
• Follows established parameters/formats in receiving requests for service.
• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.

MinimumRequiredQualifications:

• High school diploma or equivalent.
• Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher.
• Skilled in reading and writing English.
• Ability to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Ability to manage multiple tasks simultaneously.
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
• Ability to understand basic computer applications.

Why Choose AMR?

AMR is one ofGlobal Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world atwww.AtaMomentsNotice.com .

GMR’s Core Behaviors—

keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providingreasonable accommodations for individuals with a disability.

Check out our careers sitebenefits page to learn more about our benefit options.