Dispatch Assoc (NE) - Located in Bayshore, NY

American Medical Response, Inc.; Bayshore (NC); On-site; USD 33,000 - 42,000; Full time

Job summary

American Medical Response, Inc. is seeking an Overnight Dispatch professional in Bayshore, NY. The role involves taking calls, recording EMS requests, and providing pre-arrival guidance to assist ambulance operations.

Responsibilities include resource allocation, data entry, report generation, and maintaining accurate shift paperwork. Strong English communication, typing, and computer skills are required to support efficient emergency responses.

Qualifications

• High school diploma or equivalent required.
• Minimal medical or telecommunications experience preferred, or 1+ year EMS/dispatch experience.
• Excellent reading and writing in English.
• Clear radio and telephone communications ability.
• Accurate data entry and information reporting.
• Ability to manage multiple tasks simultaneously.
• Strong keyboard typing speed and accuracy.
• Proficient with basic computer applications.

Responsibilities

• Receive, record, and manage requests for ambulance assistance and transport.
• Provide pre-arrival instructions as indicated.
• Apply EMS dispatch concepts and protocols per standard guidelines.
• Allocate EMS resources using decision-making rules and approved protocols.
• Maintain complete and accurate paperwork and data entry for the shift.
• Generate and verify applicable reports and ensure data accuracy.
• Assist in locating incident scenes and determining fastest routes.
• Relay instructions and information from supervisors and the emergency system.
• Adhere to company policies, procedures, and memorandums.

Skills

English reading/writing

Typing speed/accuracy

Multitasking

Clear radio/telephone communication

Computer literacy

Data entry accuracy

Education

High school diploma or equivalent

Tools

Dispatch equipment

Job description

Immediate hiring opportunity

Starting pay is $24.00 per hour and up (depending on your years of experience)! (As of January 1st, 2025, employees working overnight shifts will earn an additional one dollar per hour during overnight hours)

Located in Bayshore, NY

More Information About This Job:

Overnight Dispatch

Bay Shore, NY

JOB SUMMARY

The Dispatcher functions primarily as a call-taker telecommunicator and is responsible for receiving, recording, and effectively managing requests for ambulance assistance/transport from various sources. The Dispatcher will offer pre-arrival instructions as indicated.

RESPONSIBILITIES

• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
• Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.
• Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.
• Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.
• Responsible for generating applicable reports and checking for accuracy.
• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
• Relays instructions from supervisors, messages, and emergency information.
• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
• Follows established parameters/formats in receiving requests for service.
• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.

QUALIFICATIONS

• High school diploma or equivalent.
• Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher.
• Skilled in reading and writing English.
• Ability to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Ability to efficiently utilize all equipment assigned to him/her.
• Ability to manage multiple tasks simultaneously.
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
• Ability to understand basic computer applications.

GUIDING VALUES AND BEHAVIORS

• Patient Care - We continually earn the privilege to care for our patients. It is at the forefront of everything we do.
• One Team - We respect each other and achieve together what no individual can alone.
• Innovation - We are driven to develop solutions that inspire progress.
• Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.
• Ownership - We are accountable for what we do and take pride in how we do it.
• Citizenship - We are dedicated to being good stewards in the communities we serve.

Why Choose AMR? AMR is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

More Information About This Job

Starting pay range 24-30.35/hr

Check out our careers site benefits page to learn more about our benefit options.