EMS Dispatcher - Located in Buffalo, NY

American Medical Response, Inc.; Buffalo (NY); On-site; USD 25,000 - 35,000; Full time

Job summary

American Medical Response, Inc. in Buffalo, NY is seeking a Dispatcher to act as a primary call-taker and telecommunicator. You will receive, record, and manage ambulance requests from multiple sources and provide pre-arrival instructions as needed.

The role emphasizes accurate data entry, adherence to EMS dispatch protocols, and safe routing of EMS resources. Eligibility includes a high school diploma and strong English communication skills, with full-time hours and competitive pay.

Qualifications

• High school diploma or equivalent is required.
• Minimal medical training or EMS/public safety dispatcher experience favored.
• Fluency in reading and writing English essential.
• Clear spoken communication via radio and telephone required.
• Accurate data entry, reporting, and paperwork before shift end.
• Proficient with basic computer applications and equipment.

Responsibilities

• Understands and applies Emergency Medical Dispatch concepts and AMR protocols.
• Allocates EMS resources using approved decision-making rules.
• Ensures accuracy and completeness of paperwork before shift end.
• Performs data entry including State Run Report data entry as assigned.
• Generates reports and verifies data accuracy.
• Locates incident scenes and selects safe routes using locator aids.
• Relays information from supervisors and emergency directives.
• Maintains knowledge of company policies and procedures.
• Adheres to established service request formats and equipment use.

Skills

Reading & writing English

Radio/telecommunications communication

Typing speed & accuracy

Multitasking

Data entry / reporting

Computer basics

Education

High school diploma or equivalent

Job description

JOB SUMMARY

Located in Buffalo, NY

More Information About This Job:

American Medical Response (AMR)

Dispatcher: Full-time

Buffalo, NY

starting pay: $21.85/hr.

JOB SUMMARY

The Dispatcher functions primarily as a call-taker telecommunicator and is responsible for receiving, recording and effectively managing requests for ambulance assistance/transport from various sources. The Dispatcher will offer pre-arrival instructions as indicated.

RESPONSIBILITIES

• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.


• Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.


• Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.


• Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.


• Responsible for generating applicable reports and checking for accuracy.


• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.


• Relays instructions from supervisors, messages and emergency information.


• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.


• Follows established parameters/formats in receiving requests for service.


• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.

QUALIFICATIONS

• High school diploma or equivalent.


• Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher.


• Skilled in reading and writing English.


• Ability to communicate clearly on the radio and telephone.


• Ability to record, transmit, and report information accurately.


• Ability to efficiently utilize all equipment assigned to him/her.


• Ability to manage multiple tasks simultaneously.


• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.


• Ability to understand basic computer applications.

Why Choose AMR?

AMR is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors

—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

More Information About This Job:

Fixed Rate Position: $21.85/hr.

Check out our careers site benefits page to learn more about our benefit options.