Dispatch Assoc (NE)

Global Medical Response; Daly City (CA); On-site; USD 33,000 - 42,000; Full time

Job summary

Global Medical Response seeks an Overnight Dispatcher in Bay Shore, NY. The role centers on receiving and managing ambulance requests, providing pre-arrival guidance and coordinating EMS resources to ensure rapid, safe responses.

The dispatcher must communicate clearly by radio and phone, maintain accurate paperwork, and perform data entry and reporting while following established protocols and company policies.

Qualifications

• Must read and write English proficiently.
• Able to communicate clearly via radio and telephone.
• Capability to manage multiple tasks simultaneously.
• Good typing speed and accuracy for data entry.
• Familiarity with basic computer applications.

Responsibilities

• Receives, records, and manages requests for ambulance assistance.
• Offers pre-arrival instructions as indicated.
• Allocates EMS resources using approved protocols.
• Ensures paperwork is complete and accurate at shift end.
• Performs data entry including state run reports as assigned.
• Generates reports and verifies accuracy.
• Locates incidents and identifies safest routes with locator aids.
• Relays instructions from supervisors and emergency information.
• Maintains knowledge of company policies and procedures.

Skills

Reading and writing English

Clear radio/phone communication

Multi-tasking ability

Typing speed/accuracy

Education

High school diploma or equivalent

Job description

Overnight Dispatch

Bay Shore, NY

Immediate hiring opportunity

Starting pay is $24.00 per hour and up (depending on your years of experience)!

(As of January 1st, 2025, employees working overnight shifts will earn an additional one dollar per hour during overnight hours)

Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost and we will be there when you need us. With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.

JOB SUMMARY

The Dispatcher functions primarily as a call-taker telecommunicator and is responsible for receiving, recording, and effectively managing requests for ambulance assistance/transport from various sources. The Dispatcher will offer pre-arrival instructions as indicated.

RESPONSIBILITIES

• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
• Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.
• Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.
• Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.
• Responsible for generating applicable reports and checking for accuracy.
• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
• Relays instructions from supervisors, messages, and emergency information.
• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
• Follows established parameters/formats in receiving requests for service.
• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.

QUALIFICATIONS

• High school diploma or equivalent.
• Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher.
• Skilled in reading and writing English.
• Ability to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Ability to efficiently utilize all equipment assigned to him/her.
• Ability to manage multiple tasks simultaneously.
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
• Ability to understand basic computer applications.

GUIDING VALUES AND BEHAVIORS

• Patient Care - We continually earn the privilege to care for our patients. It is at the forefront of everything we do.
• One Team - We respect each other and achieve together what no individual can alone.
• Innovation - We are driven to develop solutions that inspire progress.
• Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.
• Ownership - We are accountable for what we do and take pride in how we do it.
• Citizenship - We are dedicated to being good stewards in the communities we serve.

Why Choose AMR?

AMR is one of Global Medical Response (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors

-keep care at the center, raise your hand,seekto understand, find a way together and be accountable-uniteour teamsand set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Starting pay range 24-30.35/hr

Check out our careers site benefits page to learn more about our benefit options.