Dispatch & Admin Coordinator — Customer Service & Ops

Presort Plus, Inc.; Bismarck (ND); On-site; USD 25,000 - 33,000; Full time

Job summary

Presort Plus, Inc. is seeking a Dispatch Administrative Assistant to support daily courier operations. You will answer calls, dispatch couriers, and handle clerical tasks with a focus on customer service and accuracy.

Responsibilities include greeting visitors, managing the main phone line, gathering details for courier requests, updating couriers, and processing orders with timely data entry. A high school diploma and strong Excel skills are preferred.

Qualifications

• High school diploma or equivalent required.
• Experience in administration and high-volume office work preferred.
• Strong phone etiquette, organizational and customer service skills.

Responsibilities

• Greet clients, visitors, and guests and direct them appropriately.
• Answer the company's main phone line, screen calls, and transfer as needed.
• Dispatch couriers by gathering locations and necessary details.
• Communicate updates to couriers and maintain records of requests.
• Process orders and handle data entry and filing tasks.

Skills

Customer service

Phone communications

Organizational skills

Multitasking

Data entry

Education

High School Diploma

Tools

Microsoft Excel

Job description

Presort Plus, Inc. is seeking a Dispatch Administrative Assistant to support daily courier operations. You will answer calls, dispatch couriers, and handle clerical tasks with a focus on customer service and accuracy.

Responsibilities include greeting visitors, managing the main phone line, gathering details for courier requests, updating couriers, and processing orders with timely data entry. A high school diploma and strong Excel skills are preferred.