Dispatch Administrative Assistant

MAIL SERVICES LLC; Bismarck (ND); On-site; USD 32,000 - 45,000; Full time

Job summary

Presort Plus, LLC in Bismarck, ND seeks a detail‑oriented Dispatch Administrative Assistant to support daily courier operations by answering calls, dispatching couriers, and handling clerical tasks.

You will maintain records, assist customers, process orders, and help with administrative duties while delivering strong customer service and efficient data entry.

Qualifications

• High school diploma or equivalent required.
• Experience in administration and high-volume office work preferred.

Responsibilities

• Greet clients, visitors, and guests; determine the purpose of each person's visit and direct or escort them to the appropriate location.
• Answer the company's main phone line, screen calls when necessary, and transfer calls to the appropriate person.
• Answer requests for courier service, gather pickup or delivery location and other necessary details, and dispatch couriers to the appropriate locations.
• Communicate updates or changes to couriers and maintain records of courier requests and assignments.
• Compiling a daily list of sales leads and delegating them to sales team associates.
• Responding and answering customer inquiries, questions, and/or complaints.
• Following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems.
• Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction.
• Performing data entry duties in regard to metrics and other key information.
• Maintaining an organized and accessible filing system administrative professionals.
• Preform any other duties assigned.

Skills

Customer service

Phone etiquette

Time management

Organizational skills

Multitasking

Data entry

Education

High school diploma or equivalent

Tools

Microsoft Excel

Job description

Job Location: Presort Plus, LLC - Bismarck, ND

Salary Range: Undisclosed

Summary: The Dispatch Administrative Assistant supports daily courier operations by answering calls, dispatching couriers to pickup and delivery locations, and performing a variety of clerical and administrative tasks. To be successful in this role, the Dispatch Administrative Assistant should be organized, efficient, and focused on providing excellent customer service.

Duties/Responsibilities:

• Greet clients, visitors, and guests; determine the purpose of each persons visit and direct or escort him or her to the appropriate location.
• Answer the companies main phone line, screen calls when necessary, and transfer calls to the appropriate person.
• Answer requests for courier service, gather pickup or delivery location and other necessary details, and dispatch couriers to the appropriate locations.
• Communicate updates or changes to couriers and maintain records of courier requests and assignments.
• Compiling a daily list of sales leads and delegating them to sales team associates.
• Responding and answering customer inquiries, questions, and/or complaints.
• Following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems.
• Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction.
• Performing data entry duties in regard to metrics and other key information.
• Maintaining an organized and accessible filing system administrative professionals.
• Preform any other duties assigned.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type/Expected Hours of Work:

This is a full-time, hourly, non-exempt position. The regular schedule is Monday through Friday, 8:00 A.M. to 5:00 P.M.

Work Authorizations:

The company complies with the Immigration Reform and Control Act of 1986. All employees are required to provide documentation of their eligibility to be employed and work in the United States.

AAP/EEO Statement:

Presort Plus, LLC provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, status with regard to public assistance, participation in lawful-off-duty activity protected North Dakota law, or any other characteristic protected by applicable law.

Qualifications: Education and Experience:

• High school diploma or equivalent required
• Experience in administration and high-volume office work preferred

Skills, Knowledge, and Abilities:

• Must enjoy working with clients via the phone.
• Strong analytical, organizational, and time management skills.
• Ability to provide excellent team working, motivational, interpersonal, communication, and customer service skills.
• Ability to multitask and quickly switch focus.
• Computer literacy, IT skills, and typing skills required.
• Proficiency in Microsoft Excel is preferred.